ELIZABETH HERNANDEZ
Murrieta,CA
Summary
I possess a strong work ethic and always give my best effort in everything I do. I believe in maintaining professional relationships with my coworkers to create a positive and supportive work environment. I am eager to learn and grow, constantly seeking new knowledge and skills to contribute to the success of the business. Completing my tasks to the best of my ability is a top priority for me, as I take great pride in my work. I am adaptable and can easily adjust to different work environments, ensuring that I can perform effectively in any situation.
Overview
12
12
years of professional experience
Work History
Casino dealer/Customer Service Representative
Q7 ONLINE (WORK REMOTELY)
04.2022 - 03.2024
- Proficient at working under pressure while maintaining composure even during peak hours
- Strong knowledge of gaming regulations and procedures
- Able to maintain an orderly environment while dealing with large crowds of customers
- Proven ability to provide clear instructions for players on how to play the various games
- Demonstrated record of successfully monitoring player activities for signs of cheating or collusion
- Capable of quickly resolving any disputes or misunderstandings that arise during a game
- Experienced in handling cash transactions accurately and responsibly
- Able to work independently as well as part of a team environment.
Front Office Clerk
FIRST PLACE AUTO & REPAIR
03.2019 - 05.2022
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Greeted visitors in a professional manner and provided assistance when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint and Proficient with Mitchell 1
- Prepared invoices for payment processing and tracked accounts receivable and payable activities
- Managed office supply orders and inventory to support availability
- Monitored inventory levels of office supplies and ordered items as needed
- Assisted our mechanics with hands-on help
- Prepped work station with mechanics for a clean and clear way for vehicle arrival
- Managed multiple accounts on ordering vehicle parts at the best cost for the business
- Kept in communication with customers, insurance agencies, and third-party vendors for any updated information regarding work orders
- Arranged vehicle parking on a daily basis for customer parking availability
- Performed vehicle inspections before the vehicle is brought to the shop
- Performed minimal auto repair that did not require special tools for walk-in customers
- Inspected vehicle inspections with mechanics for understanding mechanical repairs for better understanding and ability to explain customers with as much detail necessary reason for part failure
- Established trust within the customers to assure vehicle repairs will be done correctly.
Parts Manager
ASAP TRUCK AND TRAILER REPAIR
10.2017 - 02.2019
- Checked in drivers and provided a repair quote for repairs on their trailers or semi-trucks
- Communicated with customer's business owners for repair approval and updates
- Made sure our mechanics had all the correct parts needed for the job before disassembling customers' equipment
- Managed inventory of truck parts and supplies
- Coordinated with vendors to procure supplies
- Implemented inventory tracking systems
- Negotiated pricing agreements with suppliers
- Established strong customer relationships
- Provided detailed repair order estimates at competitive rates to enhance customer retention.
Parts Sales/Warehouse Operator
CAROLINA LOGISTICS
08.2015 - 09.2017
- Provided assistance with packing orders for shipment in accordance with company policies
- Loaded and unloaded trucks with a forklift when necessary
- Loaded delivery van with truck parts for customer deliveries
- Kept track of inventory and reported damaged parts for an accurate count of warehouse inventory
- Assisted delivery driver for deliveries for quicker destination
- Maintained the office well-kept and provided great customer service to all customers interested in purchasing semi-truck parts
- Developed a strong and professional relationship with all customers to assure them of our quality of truck parts
- Maintained the warehouse organized and safe by checking off loading ramps were safe to use, and no hazardous such as oil was spilled on the warehouse.
Office Clerk/Local Truck Driver Dispatcher
ROUTE 66 TRANSPORTATION
05.2012 - 07.2015
- Performed data entry tasks into various databases as needed
- Organized office operations and procedures, including filing systems, data entry, and record-keeping, and payroll
- Provided delivery information to local drivers to complete the route
- Communicated with shippers with proper ETA updates
- Collected local drivers logs, delivery and pick up forms to assure all forms were stamped and signed to finalize loads being shipped and picked up
- Updated our local Trucking boards with accurate time of delivery, to maintain a quick accuracy for the next pick-up destination
- Calculated the estimate of drivers' delivery destination and inform our over the road dispatchers with correct trailer information for proper freight pick up
- Operated forklift machinery when shipment would arrive at our facility, by guiding drivers to the correct dock for unloading freight off the trailer
- Able to load and offload trailers with a forklift
- Labeled pallets that came to our warehouse to complete the delivery destination
- Made sure driver's refrigerated trailer would be set to the correct temperature when picking up produce
- Made sure drivers pick up forms matched product description when arriving at our warehouse.
Education
High School Diploma -
South El Monte High School
South El Monte, CA06.2008
Skills
Excellent customer service
undefinedReferences
Upon Request
Timeline
Casino dealer/Customer Service Representative
Q7 ONLINE (WORK REMOTELY)
04.2022 - 03.2024
Front Office Clerk
FIRST PLACE AUTO & REPAIR
03.2019 - 05.2022
Parts Manager
ASAP TRUCK AND TRAILER REPAIR
10.2017 - 02.2019
Parts Sales/Warehouse Operator
CAROLINA LOGISTICS
08.2015 - 09.2017
Office Clerk/Local Truck Driver Dispatcher
ROUTE 66 TRANSPORTATION
05.2012 - 07.2015
High School Diploma -
South El Monte High School
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