ELIZABETH HERNANDEZ
Murrieta,CA
Summary
I possess a strong work ethic and always give my best effort in everything I do. I believe in maintaining professional relationships with my coworkers to create a positive and supportive work environment. I am eager to learn and grow, constantly seeking new knowledge and skills to contribute to the success of the business. Completing my tasks to the best of my ability is a top priority for me, as I take great pride in my work. I am adaptable and can easily adjust to different work environments, ensuring that I can perform effectively in any situation.
Overview
12
12
years of professional experience
Work History
Casino dealer/Customer Service Representative
Q7 ONLINE (WORK REMOTELY)
04.2022 - 03.2024
- Proficient at working under pressure while maintaining composure even during peak hours
- Strong knowledge of gaming regulations and procedures
- Able to maintain an orderly environment while dealing with large crowds of customers
- Proven ability to provide clear instructions for players on how to play the various games
- Demonstrated record of successfully monitoring player activities for signs of cheating or collusion
- Capable of quickly resolving any disputes or misunderstandings that arise during a game
- Experienced in handling cash transactions accurately and responsibly
- Able to work independently as well as part of a team environment.
Front Office Clerk
FIRST PLACE AUTO & REPAIR
03.2019 - 05.2022
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Greeted visitors in a professional manner and provided assistance when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint and Proficient with Mitchell 1
- Prepared invoices for payment processing and tracked accounts receivable and payable activities
- Managed office supply orders and inventory to support availability
- Monitored inventory levels of office supplies and ordered items as needed
- Assisted our mechanics with hands-on help
- Prepped work station with mechanics for a clean and clear way for vehicle arrival
- Managed multiple accounts on ordering vehicle parts at the best cost for the business
- Kept in communication with customers, insurance agencies, and third-party vendors for any updated information regarding work orders
- Arranged vehicle parking on a daily basis for customer parking availability
- Performed vehicle inspections before the vehicle is brought to the shop
- Performed minimal auto repair that did not require special tools for walk-in customers
- Inspected vehicle inspections with mechanics for understanding mechanical repairs for better understanding and ability to explain customers with as much detail necessary reason for part failure
- Established trust within the customers to assure vehicle repairs will be done correctly.
Parts Manager
ASAP TRUCK AND TRAILER REPAIR
10.2017 - 02.2019
- Checked in drivers and provided a repair quote for repairs on their trailers or semi-trucks
- Communicated with customer's business owners for repair approval and updates
- Made sure our mechanics had all the correct parts needed for the job before disassembling customers' equipment
- Managed inventory of truck parts and supplies
- Coordinated with vendors to procure supplies
- Implemented inventory tracking systems
- Negotiated pricing agreements with suppliers
- Established strong customer relationships
- Provided detailed repair order estimates at competitive rates to enhance customer retention.
Parts Sales/Warehouse Operator
CAROLINA LOGISTICS
08.2015 - 09.2017
- Provided assistance with packing orders for shipment in accordance with company policies
- Loaded and unloaded trucks with a forklift when necessary
- Loaded delivery van with truck parts for customer deliveries
- Kept track of inventory and reported damaged parts for an accurate count of warehouse inventory
- Assisted delivery driver for deliveries for quicker destination
- Maintained the office well-kept and provided great customer service to all customers interested in purchasing semi-truck parts
- Developed a strong and professional relationship with all customers to assure them of our quality of truck parts
- Maintained the warehouse organized and safe by checking off loading ramps were safe to use, and no hazardous such as oil was spilled on the warehouse.
Office Clerk/Local Truck Driver Dispatcher
ROUTE 66 TRANSPORTATION
05.2012 - 07.2015
- Performed data entry tasks into various databases as needed
- Organized office operations and procedures, including filing systems, data entry, and record-keeping, and payroll
- Provided delivery information to local drivers to complete the route
- Communicated with shippers with proper ETA updates
- Collected local drivers logs, delivery and pick up forms to assure all forms were stamped and signed to finalize loads being shipped and picked up
- Updated our local Trucking boards with accurate time of delivery, to maintain a quick accuracy for the next pick-up destination
- Calculated the estimate of drivers' delivery destination and inform our over the road dispatchers with correct trailer information for proper freight pick up
- Operated forklift machinery when shipment would arrive at our facility, by guiding drivers to the correct dock for unloading freight off the trailer
- Able to load and offload trailers with a forklift
- Labeled pallets that came to our warehouse to complete the delivery destination
- Made sure driver's refrigerated trailer would be set to the correct temperature when picking up produce
- Made sure drivers pick up forms matched product description when arriving at our warehouse.
Education
High School Diploma -
South El Monte High School
South El Monte, CA06.2008
Skills
Excellent customer service
Positive attitude
Adaptability to change
Word, Excel proficiency
File Organization
Database entry
Warehouse Organization
Quickbooks
Speech Clarity
Reliability
Decision-Making
References
Upon Request
Timeline
Casino dealer/Customer Service Representative
Q7 ONLINE (WORK REMOTELY)
04.2022 - 03.2024
Front Office Clerk
FIRST PLACE AUTO & REPAIR
03.2019 - 05.2022
Parts Manager
ASAP TRUCK AND TRAILER REPAIR
10.2017 - 02.2019
Parts Sales/Warehouse Operator
CAROLINA LOGISTICS
08.2015 - 09.2017
Office Clerk/Local Truck Driver Dispatcher
ROUTE 66 TRANSPORTATION
05.2012 - 07.2015
High School Diploma -
South El Monte High School