Elizabeth Hernandez
Houston
Summary
Dedicated and highly organized Senior Payroll Coordinator with extensive experience in airline industry payroll and administrative functions. Bilingual in Spanish, proficient in managing complex payroll processes, resolving customer inquiries, and ensuring compliance with company policies. Proven ability to handle multiple priorities efficiently while maintaining a positive and professional attitude.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Senior Payroll Coordinator
United Airlines
Houston
02.2016 - 01.2025
- Led payroll processing for benefits and compensation for airline staff at IAH Airport, ensuring compliance and accuracy.
- Mastered all payroll functions related to employee benefits for Customer Service and Ramp Agents.
- Provided cross-functional guidance on payroll issues, supporting department and company-wide compliance.
- Ensured accurate and timely payroll processing for over 2000 employees across multiple airports.
Resource Coordinator
United Airlines
Houston
01.2013 - 01.2016
- Managed daily communication and support for airport sales and customer service teams regarding payroll and attendance issues.
- Handled approximately 30 incoming calls daily, resolving inquiries related to payroll, attendance, FMLA, and overtime.
- Resolved customer complaints with empathy, fostering increased loyalty.
- Gathered and maintained statistical data, preparing reports on sick calls, attendance, and operational performance.
Accounts Payable Clerk
United Airlines
Houston
02.2005 - 01.2013
- Processed utility, telephone, liquor invoices, and vendor payments, ensuring accuracy and timeliness.
- Audited and entered over 100 invoices daily in GEAC system.
- Reviewed invoices for proper documentation and validity before payment.
- Reduced late payment penalties by monitoring due dates and managing timely payments.
Education
High School Diploma - Clerical Arts
Clerical Arts School
Houston, TexasSkills
- Payroll Processing
- Customer Service
- Payroll Auditing
- Data Management
- Cross-functional Collaboration
- Attendance & FMLA Management
- Invoice & Accounts Payable
- Multitasking & Organization
- Bilingual Spanish
- Data entry accuracy
Accomplishments
- Managed payroll functions for over 2000 employees across multiple airports, ensuring accuracy and compliance.
- Streamlined invoice processing, reducing late payment penalties through diligent monitoring and timely payments.
- Resolved customer inquiries with empathy, increasing customer loyalty and repeat business.
Additional Information - Bilingual
Spanish
Timeline
Senior Payroll Coordinator
United Airlines
02.2016 - 01.2025
Resource Coordinator
United Airlines
01.2013 - 01.2016
Accounts Payable Clerk
United Airlines
02.2005 - 01.2013
High School Diploma - Clerical Arts
Clerical Arts School