Elizabeth Hernandez

Contributed to operations at NYU Langone Medical Center's COVID center.

*Schedule Patient 1st and 2nd covid Vaccine.

Rescheduled.

*Guide Patients in line to get Vaccine in a timely manner and prioritize based on need of each individual.

*Monitor Patient once Vaccine was administered.

Translate Spanish speaking language

• Managed appointment scheduling and navigation assistance for patients throughout the medical center.
• Collaborated with clinical staff to address patient inquiries and resolve issues promptly.
• Provided information on hospital amenities, services, and policies to patients and families.
• Coordinated patient services to enhance overall visitor experience and satisfaction.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Engaged with guests at arrival, offering directions to enhance their overall hotel experience.
• Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
• Provided language translation services as needed, easing communication barriers for international guests.
• Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
• Greeted guests upon arrival by providing warm welcome.
• Created welcoming and comfortable environment for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.