Elizabeth Herrera

• Managed projects from procurement to commission.
• Managed accounting invoices and billings, balanced accounts and created financial reports.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Compiled and analyzed data to produce reports.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Worked with senior management to initiate new projects and assist in various processes.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Assisted with onboarding of new employees.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Coordinated and scheduled meetings and appointments.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Coordinated project activities with activities of government, regulatory or other governmental agencies.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Proved successful working within tight deadlines and a fast-paced environment.

• Met with clients to outline desired goals and prepared quotes for overall catering costs.
• Promoted business via social media to generate leads and maximize brand identity.
• Handled catering scheduling, ordered food and planned events.
• Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Cooked for large groups of people and managing various types of food for large events.
• Crafted exciting catering options for clients.
• Created catering menu based upon client specifications, event type, dietary needs, and budget.
• Set up and broke down kitchen for service.
• Participated in food tastings and taste tests.
• Interviewed and hired ideal candidates to assist with logistics and tasks of business.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

• Determined eligibility for public assistance programs.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Researched and interpreted program regulations and memorandum.
• Collected and analyzed personal and financial information to make appropriate determinations.
• Educated potential participants on available services and processes to engage in program.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking clients.
• Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
• Achieved and maintained departmental performance standards.

• Identified potential needs through observation, questioning and listening.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Mentored newly hired team members on appropriate responses to patron questions.
• Replenished ATM funds in empty canisters prior to validation process.
• Answered inquiries regarding checking and savings accounts and other related products.
• Introduced customers to other bank team members to help meet financial needs.
• Provided customers with appropriate literature on banking products and services.
• Investigated and promptly resolved issues with patron accounts.
• Counted, verified and handled bank deposits and armored car transactions.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Received loan and utility payments, sending funds to correct destinations.
• Reconciled cash drawer and resolved discrepancies.
• Processed customer transactions promptly, minimizing wait times.

• Served as the first point of contact for a semi retired agent, assisted all Spanish speaking clients.
• Successfully assisted in running book of business, while also interviewing and training new hires.
• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Established payment methods for over 500 clients to facilitate customer payments and issue receipts.
• Met with customers to provide information about available products and policies.
• Finalized sales and collected necessary deposits.
• Conducted annual reviews of existing policies to update information.

Successfully completed  certificate program.

• Salutatorian for graduating class of 2022.
• Volunteer work as teacher's assistant in special education class.
• Volunteer work for local senior center.
• Participated and organized presentations for elementary school students on dealing with peer pressure.
• Served as student body council. Prepared weekly reports to present at school board meetings.