Elizabeth Hill
Roy
Summary
Committed to a strong work ethic, I consistently exhibit punctuality, diligence, and a willingness to learn. By adhering to a strict schedule and putting in the necessary effort, I am always ready to contribute effectively. Additionally, my dedication to continuous learning enables me to adapt and thrive in a dynamic professional environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Services
Intermountain Health
01.2023 - Current
- Conduct daily cleaning and complete thorough deep cleans upon discharges.
- Performed sanitation duties for diverse facilities including offices and washrooms.
- Maintained cleanliness by properly disposing of hazardous materials.
- Wearing appropriate PPE based on room requirements.
- Responded quickly to incoming pages.
Roadside Assistance Agent
Tesla
11.2021 - 12.2022
- Facilitated mobile service requests and provided technical assistance.
- Managed accurate information collection and tow truck deployment.
- Resolved discrepancies in negative ETAs to ensure accurate updates.
- Collaborated with relevant teams to ensure prompt resolution of issues.
- Precisely document problems and information.
Customer Service Representative
Harland Clark
05.2021 - 11.2021
- Facilitated seamless operation of online banking systems for financial institutions.
- Handled inquiries regarding transactions, balance history, and credit card transfers.
Data Review Specialist
Lendio
02.2021 - 05.2021
- Held short-term role to manage PPP loans eligibility and distribution.
- Reviewed documents to ensure all contracts and applications were signed.
- Communicated with business owners via email to obtain missing documents.
Customer Retention Specialist
Teleperformance
05.2016 - 08.2019
- Handled customer cancellations by addressing issues and offering solutions.
- Recorded comprehensive call details for future reference.
- Participated in deescalation efforts for crisis situations.
- Composed professional emails ensuring clarity in responses.
Education
High school diploma -
Smart Horizon's
Ogden, UT01.2025
Skills
- Phone etiquette
- Computer skills
- Time management
Certification
Office Management
Timeline
Environmental Services
Intermountain Health
01.2023 - Current
Roadside Assistance Agent
Tesla
11.2021 - 12.2022
Customer Service Representative
Harland Clark
05.2021 - 11.2021
Data Review Specialist
Lendio
02.2021 - 05.2021
Customer Retention Specialist
Teleperformance
05.2016 - 08.2019
High school diploma -
Smart Horizon's
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