Damian Fondino
Summary
Dedicated professional with extensive experience in customer service and sales. Proven track record of enhancing guest relations and effectively managing inventory. Proficient in POS systems, consistently delivering a positive client experience while ensuring a clean and organized environment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Environmental Services
Arbor Ridge at Brookmeade
Rhinebeck, NY
02.2022 - Current
- Cleaning and sanitation of 50 large senior citizen residential apartments to include some common areas in a three-story building.
- Removal of all trash and recycling.
- Inventory management of all cleaning supplies and products.
- Using time management skills to ensure a timely yet thorough service.
Front Desk Clerk/Sales
Planet Fitness
Poughkeepsie, NY
10.2017 - 03.2020
- Provided warm greetings to gym members and prospective clients at front desk.
- Handled incoming phone calls, responding to questions in person or via phone promptly and courteously.
- Led engaging tours of gym facility for potential members, outlining membership details thoroughly.
- Responsible for cleaning selected gym equipment and ensuring locker room hygiene.
- Promoted products and merchandise while aiming to upsell additional items.
- Managed sales transactions at POS system for merchandise sold to members.
Customer Service Associate/Front End/Sales
Staples
Poughkeepsie, NY
04.2006 - 06.2017
- Managed the customer service desk, addressing inquiries via phone and in person with accurate information and a friendly demeanor.
- Facilitated successful product and service access for customers including assisting customers in product selection.
- Processed point-of-sale transactions efficiently at register.
- Ensured customer satisfaction through effective communication and support.
Education
Upper secondary education -
Skills
- Customer support and service
- Multitasking and time management abilities
- Inventory management and records
- English proficiency
- Point of sale (POS) systems, retail sales and transactions
- Computer operation and skills
- Dependability and work ethic
- Friendly demeanor and empathy
- Communication skills and etiquette
- Cash transaction processing
- Merchandising display arrangement
- Phone answering and inquiries
- Curiosity and learning mindset
- Guest relations management
Certification
Driver's License
Timeline
Environmental Services
Arbor Ridge at Brookmeade
02.2022 - Current
Front Desk Clerk/Sales
Planet Fitness
10.2017 - 03.2020
Customer Service Associate/Front End/Sales
Staples
04.2006 - 06.2017