Charla Buckhanan
Rome,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Environmental Services
Winthrop health and rehabilitation
Rome, GA
02.2026 - Current
- Completed sterile safe certification training
- Maintained and cleaned building
- Created employee schedules and tracked hours worked
Assistant life enrichment coordinator
Winthrop health and rehabilitation
Rome, GA
10.2025 - 02.2026
- Planned and executed a wide range of activities and events for guests, including sports tournaments, arts and crafts workshops, and themed parties
- Conducted regular evaluations of activity offerings based on guest feedback.
- Organized special events such as holiday celebrations or themed weeks that attracted large numbers of participants
Bartender/Assistant Manager
Buffalo's Cafe
Rome, GA
03.2022 - 10.2024
- Created customer orders based on preferences and specifications that meet customer expectations.
- Resolved customer issues promptly to enhance service experience.
- Promoted weekly drink specials, contributing to increased sales.
- Coordinate order processing to meet customer expectations.
- Address customer issues promptly and support smooth service.
- Boosted drink special sales through targeted upselling strategies.
- Accurately prepared orders to meet customer expectations.
- Maintained cleanliness throughout work area to ensure safety and hygiene., organized work area supports safe, efficient service.
- Drink specials see stronger promotion through consistent upselling.
Service Cashier/Receptionist
Cherokee County Toyota
Canton, GA
01.2017 - 09.2018
- Maintained and filed repair orders, parts invoices, and rental forms to support accurate record-keeping
- Provided clerical and secretarial assistance to parts and service departments, facilitating smooth operations
- Processed all warranty paperwork to ensure compliance and proper documentation
- Answered calls and directed inquiries to appropriate personnel
Server/ Manager
Bedoe's Bar and Grill
Canton, GA
06.2013 - 02.2017
- Prepared and presented staffing and sales reports to support data-driven decision making
- Maintained accurate statistical and financial records to ensure compliance and facilitate informed financial planning
- Supervised daily operations in a busy restaurant environment.
- Trained and mentored staff on service standards and best practices.
- Managed inventory levels and ordered supplies to ensure availability.
Server
Waffle House
Acworth, GA
09.2008 - 06.2013
- Developed and nurtured customer relationships to enhance satisfaction and loyalty
- Processed payments accurately at point of sale and handling cash and credit transactions
- Resolved customer conflicts and issues related to orders and payments, ensuring positive experiences
Education
GED -
Chattahoochee Technical College
Canton, GA05-2012
Skills
- POS
- Microsoft Excel
- Data Entry
- Facility Management
- Time management
- Attention to detail
- Inventory Management
- Problem-solving
- Administrative support
- Clerical support
- Organizational management
- Microsoft Office
- Team Collaboration
- Customer service
- Sales
- Communication
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Environmental Services
Winthrop health and rehabilitation
02.2026 - Current
Assistant life enrichment coordinator
Winthrop health and rehabilitation
10.2025 - 02.2026
Bartender/Assistant Manager
Buffalo's Cafe
03.2022 - 10.2024
Service Cashier/Receptionist
Cherokee County Toyota
01.2017 - 09.2018
Server/ Manager
Bedoe's Bar and Grill
06.2013 - 02.2017
Server
Waffle House
09.2008 - 06.2013
GED -
Chattahoochee Technical College