Jessica Cavallaro
Saint Petersburg
Summary
Friendly Customer service oriented individual with great interpersonal skills, and good communication skills. Detail oriented, Driven to provide excellent customer service to all clients and to provide quality team work to any and all departments. Enjoys and embraces new challenges, is capable of change and adaptation in the work place. Offering over eight years of customer service experience working in multiple areas of different environments such as cashier/Sales Associate, housekeeping, Environmental services Tech. General Education Diploma still in progress. Has obtained CNA license through an accredited academic program through Southern Technical Institute.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Environmental Services Tech 1
St. Anthony's Hospital
Saint Petersburg
11.2023 - Current
- Ensure that all assigned work area(s) such as patient rooms, nursing stations, offices, rest rooms, and other common areas are clean, and orderly daily.
- Communicate any faulty equipment, or issues involving assistance with facilities to supervisors promptly.
- Complete discharge and transfer rooms in a timely manner and collaborate with coworkers to ensure quality production overall in our hospital.
Sales Associate
Pinellas Central Ace Hardware
Largo
10.2022 - 05.2023
- Process transactions with proficiency and accuracy.
- Handle and process payments to individual customer credit accounts.
- Assist with data entry input using Microsoft office word and spreadsheet documents to update and enroll registration forms for Stihl customer purchases each month.
- Assist with customer service by providing information to customers on products and rentals within the store.
- Maintain cleanliness of the store from beginning to the end of every shift.
- Work closely with management to shrink defective goods and process returned items accordingly to the outlined procedures by management team.
- Work closely with supervisor(s) to promote monthly sales and display signage all through the store.
- Assist with opening and closing procedures while handling cash flow in both point of sale systems.
Customer Service
Vision Ace Hardware LLC
Fort Meade
11.2015 - 12.2020
- Operate POS systems with accuracy and maintained a professional relationship with daily customers.
- Possess strong Problem-solving skills by maintaining customer trust with upmost professionalism.
- Ensuring all transactions are complete and final with accuracy.
- Process written checks through our Epicor Software in compliance to company policies to ensure accurate transactions.
- Handle customers complaints with little to no help from our management team.
- Assist inventory manager with locating overstock items in their specific locations throughout the store and transferring data on daily counts sheet created by inventory manager.
- Assist management with processing delivery times, locations, purchases online and in-store through our delivery policies enforced by Company policy.
- Provide Multitasking skills such as assisting customers while performing other tasks in a timely professional manner, providing clerical work when management needs assistance in office area(s).
- Monitor security as outlined by management policies.
- Created a strong clientele base by providing customers with access to our 'B to B sales program'.
- File updating, Such as personal account information for our customers, Process payments to appropriate accounts, Handle late/or unauthorized payments, communicate with House account management at our corporate office to ensure all transactions are finalized and accurate.
- Update personal information for our training program for all employees assigned to our store.
- Solved complaints by customers and issued credits for returned merchandise.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
- Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Handled exchanges, returns and escalated customer complaints according to company policy.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Cultivated pleasant and cooperative work environment for cashiers.
- Maintained adequate cash and change on hand for cashiers.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Created a training platform through our computer software using windows 7 through our training website acelearningplace.com to ensure employees are all trained in not only their specific departments, rather than the overall departments of the store to ensure overall sufficiency in productivity for our store.
Crew Member
McDonald's Restaurant
Fort Meade
05.2012 - 11.2015
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Fulfilled additional crew-related duties, including operating registers and handling money, to maintain nonstop operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Drove team success by completing assigned task quickly and accurately.
- Packed all fast food products in approved containers, cups and bags.
- Organized and restocked food preparations and condiment supplies to support operations and team productivity.
Crew Member
Wendy's
Saint Petersburg
03.2011 - 12.2011
- Operated cash register, collected payments and provided accurate change.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Remained mindful of workplace safety according to predetermined specifications.
- Packed all fast food products in approved containers, cups and bags.
- Provided assistance with prep, and salad making daily.
- Ensured customer satisfaction by providing professional Customer service through handling orders with accuracy, handling complaints, communication amongst crew members and management staff, handling money transactions with accuracy.
Education
GED -
Dixie Hollins Adult Education Center
Kenneth City, FLSkills
- Customer relations
- Microsoft Excel
- POS systems
- Microsoft Windows
- Shipping and receiving understanding
- Report generation
- Cash drawer balancing
- Math
- Communication skills
- Promotional support
- Technologically savvy
- Customer order recording
- Pharmacy technician experience
- Childcare
- POS
- Sales
- Writing skills
- Cash counting machine operations
- Customer service
- Food Handling
- Computer skills
- Cash handling
- Conflict mediation
- Order Entry
- Quality control
- Social media management
- Phone etiquette
- Customer assistance
- Typing
- Credit and cash transactions
- Cash register
- Credit card payment processing
- Clerical experience
- Issue resolution
- Home health
- Hospitality
- Merchandise restocking
- Store maintenance
- Adaptive team player
- Conflict Management
- In-store support
- Food Safety
Certification
- Certified Healthcare Environmental Services Technician, 03/01/25, Present
- CNA
- Driver's License
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Environmental Services Tech 1
St. Anthony's Hospital
11.2023 - Current
Sales Associate
Pinellas Central Ace Hardware
10.2022 - 05.2023
Customer Service
Vision Ace Hardware LLC
11.2015 - 12.2020
Crew Member
McDonald's Restaurant
05.2012 - 11.2015
Crew Member
Wendy's
03.2011 - 12.2011
GED -
Dixie Hollins Adult Education Center