Nikole Randenberg
North Hills,CA
Summary
Hardworking and reliable. Several years of customer service experience as well as recycling and janitorial experience. Able to work with minimal or no supervision. Dependable, goes above and beyond to increase customer satisfaction. Organized, handles work independently and solving routine problems independently. Skilled team player with a strong background in customer service as well as several other fields.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
I have worked in a medical environment on and off for years in multiple roles which include front office receptionist, medical billing and medical records auditing as well as in an acute care facility. I also have several years of front office experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Environmental Services Tech
Providence Cedar Sinai Tarzana
Tarzana, CA
10.2021 - Current
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Ensured proper use of chemicals in accordance with manufacturer instructions and safety protocols.
- Collected refuse from designated areas according to established schedules.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
- Reported any structural or mechanical damage found during routine duties to supervisor for repair or replacement.
- Responded promptly to emergency requests for service such as spills or flooding.
- Followed infection control guidelines while performing duties throughout the facility.
- Complied with OSHA standards related to environmental services operations.
- Observed safety procedures when working with hazardous materials such as chemicals or biohazardous waste.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Maintained cleanliness and presentation of waiting area and rooms.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Sanitized floors and walls to protect workers.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Stocked supplies in restroom and other stations throughout office building.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Complied with company policies regarding safe storage of chemicals.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Provided patient care by assisting with patient requests such as clean linen,pillows as well as offering assistance with family requests within my scope of work.
Recycling Technician
Recycling Technician
Van Nuys, Ca
12.2018 - 02.2020
- Sorted materials such as glass, metals, wood, paper, and plastic into appropriate containers for recycling
- Cleaned materials such as metals according to recycling requirements
- Kept work area organized and clutter-free
- Followed established guidelines and procedures.
Janitorial Worker
People Ready
North Hills, Ca
10.2018 - 12.2018
- Obtained and safely stored equipment, supplies, and materials for cleaning requirements
- Inspected buildings daily to identify maintenance needs and plan cleaning activities
- Gathered and emptied trash
- Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods
- Serviced, cleaned, or supplied restrooms
- Collected and removed trash each day to keep the facility free of debris
- Kept floors clean with regular sweeping, mopping and vacuuming
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
Driver
Uber
Burbank, Ca
06.2015 - 12.2017
- NR
Office Manager
7 Construction
Van Nuys, Ca
03.2013 - 08.2016
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
- Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
- Implemented and monitored customer service standards for consistent interactions with guests
- Interviewed, hired, and onboarded new employees with qualifications matching requirements
- Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies
- Implemented office procedures by setting objectives to guide steady workflow
- Coordinated and maintained office supplies for busy construction office
- Supervised and coordinated work of eight staff
- Managed master office calendar covering appointments, meetings, and travel
- Developed an automated daily statistical report to enable managers to make data-driven decisions
- Reviewed daily reports in detail and resolved any identified discrepancies
- Evaluated customer issues and complaints and developed amicable solutions.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma - General Education
Mid Valley
Van Nuys, CAEKG Technician - EKG Technician
National Healthcare Association
07.2025
Electrocardiogram/Monitor Technician Program - Electrocardiogram Technician/Monitor Technician Program
California Medical Training Center
Granada Hills, CA07.2025
Vital Signs in Long Term Healthcare Facility -
American Allied Health
06.2025
Oxygen First Aid Training -
Alison
06.2025
Skills
- Administration and management
- Sweeping and raking
- Collecting and sorting
- Verbal communication
- Relationship Building
- Motivation
- Problem-solving
- Collaboration
- Multitasking
- Organization
- Customer relations
- Creative thinking
- Environmental Safety
- Room Maintenance
- Courteous And Professional
- Sanitation Checks
- Chemical Safety
- Patient care
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Data entry
- Appointment scheduling
- Customer and client relations
- Mail distribution
- HIPAA compliance
- Clinical documentation review
- Medical terminology
- Continuous improvement mindset
- Analytical problem solving
- Auditing techniques
- Healthcare data analysis
- Medical billing procedures
- Electronic health records management
- Medical record review
- Clinical documentation
- Compliance monitoring
- Healthcare regulations
Accomplishments
I have been a member of the National Collegiate Scholars since 2013 based on my grades and accomplishments when obtaining my Criminal Justice Associates Degree. I Have obtained 4 Certificates this year in regards to Healthcare.
Certification
EKG Technician
Electrocardiogram Technician/Monitor Technician
Oxygen First Aid Training
Vital Signs in Long Term Care Facilities
Timeline
Environmental Services Tech
Providence Cedar Sinai Tarzana
10.2021 - Current
Recycling Technician
Recycling Technician
12.2018 - 02.2020
Janitorial Worker
People Ready
10.2018 - 12.2018
Driver
Uber
06.2015 - 12.2017
Office Manager
7 Construction
03.2013 - 08.2016
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma - General Education
Mid Valley
EKG Technician - EKG Technician
National Healthcare Association
Electrocardiogram/Monitor Technician Program - Electrocardiogram Technician/Monitor Technician Program
California Medical Training Center
Vital Signs in Long Term Healthcare Facility -
American Allied Health
Oxygen First Aid Training -
Alison