Jalen Neal
Oak Park
Summary
Experienced Lead EVS Floor Technician with expertise in managing environmental services teams in healthcare environments. Effectively coordinates tasks to uphold quality standards and enhance operational efficiency. Maintains clean, safe, and compliant facilities while improving patient satisfaction through exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Environmental Services
Corewell Health
Royal Oak
09.2024 - 05.2026
- Cleaned and disinfected emergency unit rooms to uphold hygiene standards and enhance patient care.
- Maintained hospital cleanliness and ensured proper waste disposal to support patient safety.
- Created detailed reports outlining progress towards achieving organizational goals related to environmental services objectives.
- Provided feedback to Environmental Services Management on employee performance evaluations.
- Worked with clients from various industries such as oil and gas exploration companies, civil engineering firms, environmental services providers.
Crew Member
Wendy's
Warren
06.2024 - 07.2024
Call Center Specialist II
PROCTOR FINANCIAL
Troy
09.2019 - 05.2024
- Guided clients in selecting suitable insurance policies to meet their needs.
- Ensured timely mortgage payments and maintained account accuracy.
- Assisted clients in selecting appropriate insurance policies.
- Resolved client issues through effective problem-solving and active listening.
- Facilitated timely mortgage payments to ensure account accuracy.
Crew Member/Cook
Wendy's
Detroit
08.2018 - 07.2019
- Performed routine maintenance on equipment and grills to maintain high standards of food safety and quality.
- Committed to exceeding expectations in every role.
- Fostered a collaborative team environment, enhancing overall workplace morale during nearly a year of employment.
Retail/Security (Part-Time)
Regina's Resale Shop
Detroit
03.2013 - 05.2018
- Worked 18-hour shifts, maintaining vigilance and support until closing.
- Monitored customer interactions to assess needs and provide support.
- I arranged and showcased merchandise for sale.
Education
High school or equivalent -
Center Line High School
Skills
- Sanitation standards
- Industrial cleaning
- Health regulations
- Waste management
- IVR
- Cleaning expertise
- Food Service
- Nutritional services
- Work ethic
- Mac OS
- Quality assurance
- Preventive maintenance
- Data entry
- Adobe Acrobat
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Adobe Acrobat
- ERP systems
- CRM
- Telephone communication
- Customer support
- Customer service
- Client relations
- Guest services
- Guest relations
- Community health
- Behavioral health services
- Emergency response
- Service optimization
- Sales support
- Sales
- Organization skills
- Attention to detail
- Communication strategies
- Team collaboration
- Problem solving
- Adaptability to change
- Work ethic
- Computer literacy
- Mac OS
- IOS
- IVR
- Issue resolution
- Communication skills
- Customer engagement
- Safety protocols
- Store closing procedures
- Busser
- Work ethic
- Behavioral health services
- Emergency response
- Community health
- Microsoft Office
- Safety protocols
- Quality assurance
- Preventive maintenance
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Environmental Services
Corewell Health
09.2024 - 05.2026
Crew Member
Wendy's
06.2024 - 07.2024
Call Center Specialist II
PROCTOR FINANCIAL
09.2019 - 05.2024
Crew Member/Cook
Wendy's
08.2018 - 07.2019
Retail/Security (Part-Time)
Regina's Resale Shop
03.2013 - 05.2018
High school or equivalent -
Center Line High School