Maria Arce
Palm Bay
Summary
Dynamic Environmental Services Operations Manager at Compass Group with proven leadership in enhancing departmental efficiency and staff performance. Skilled in staff scheduling and quality assessments, I excel in problem-solving and fostering teamwork. Committed to maintaining high standards in hospital cleanliness and patient care, ensuring a safe environment for all.
Overview
26
26
years of professional experience
Work History
Environmental Services
Compass Group
Melbourne
09.2021 - Current
- Developed and implemented environmental services policies and procedures.
- Coordinated cross-departmental collaboration among Environmental Services personnel to enhance operational efficiency.
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Conducted daily assessments of Environmental Services staff, ensuring delivery of quality service to meet established standards.
- Oversaw the daily operations of the environmental services staff.
- Directed housekeeping operations to maintain high standards of cleanliness and safety.
- Supervised operational activities
Environmental Services
Rockledge Regional Hospital with Sodexo
Rockledge
12.2020 - 07.2021
- Led housekeeping team to uphold hospital cleanliness and hygiene standards, contributing to patient safety and comfort.
- Executed thorough cleaning tasks across hospital, ensuring sanitary conditions in bathrooms and public areas.
- Participated in meetings with regulatory agencies regarding compliance requirements for environmental services operations.
- Oversaw capital projects related to environmental services including budgeting, staffing, equipment procurement and maintenance.
- Monitored and evaluated the performance of Environmental Services personnel, providing guidance to ensure quality standards were met.
Environmental Service Aide
Mount Sinai Hospital/Icahn School
New York
11.2017 - 11.2020
- Executed comprehensive housekeeping tasks throughout hospital, ensuring cleanliness of bathrooms, classrooms, offices, and labs by thoroughly cleaning sinks, toilets, floors, mirrors, dusting, vacuuming, mopping, and removing trash.
- Cleaned and sterilized exam rooms daily, maintaining compliance with CDC standards to promote a safe and hygienic environment for patients and staff.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Managed waste disposal according to hospital safety guidelines.
- Assisted staff with equipment and supply management tasks.
Support Associate
St Lukes Mount Sinai Hospital
New York
07.2014 - 11.2017
- Transported patients to designated testing locations (MRI, CT, X-Ray).
- Also transporting patients to assigned floors for admission. Responsible for keeping patient rooms in the ED cleaned and available at all times. Responsible for close observation of patients in need of one to one supervision.
- Assisted patients with appointment scheduling and inquiries at a leading healthcare facility.
- Managed patient records using electronic health record systems for efficient data entry.
- Collaborated with medical staff to ensure smooth patient flow and service delivery.
Food and Nutrition Aide
St Lukes Mount Sinai Hospital
New York
09.2006 - 07.2014
- Distributed daily dietary needs for patients, ensuring nutritional requirements were met.
- Modified meal menus for patients based on dietary requirements.
- Managed customer service tasks, responding to inquiries and processing paperwork efficiently.
- Shipped frozen foods to our sister hospitals.
Customer Service Representative
Metrodial Corp
Hicksville
05.2000 - 06.2003
- Monitored residential and commercial security systems.
- Managed customer inquiries through phone, email, and chat channels.
- Resolved complaints by identifying issues and providing appropriate solutions.
- Collaborated with team members to enhance service delivery processes.
Education
High school or equivalent - Basic office technology/medical terminology
Hunter Business School
Levittown, NYSkills
- Environmental Services
- Sanitation Standards
- Food Safety Compliance
- Cleaning Protocols
- Facility Maintenance
- Nutritional Support
- Patient observation
- Staff scheduling
- Performance assessment
- Problem solving
- Time management
- Leadership
- Dependable
- Self starter
- Initiator
- Fast learner
- Team player
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Environmental Services
Compass Group
09.2021 - Current
Environmental Services
Rockledge Regional Hospital with Sodexo
12.2020 - 07.2021
Environmental Service Aide
Mount Sinai Hospital/Icahn School
11.2017 - 11.2020
Support Associate
St Lukes Mount Sinai Hospital
07.2014 - 11.2017
Food and Nutrition Aide
St Lukes Mount Sinai Hospital
09.2006 - 07.2014
Customer Service Representative
Metrodial Corp
05.2000 - 06.2003
High school or equivalent - Basic office technology/medical terminology
Hunter Business School