Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
fa
Brenda Owens

Brenda Owens

Garrett,KY

Summary

Dynamic Food Service Manager with a proven track record at Double Kwik, excelling in staff leadership and customer service. Enhanced operational efficiency through effective training programs and waste reduction strategies, achieving significant improvements in customer satisfaction. Skilled in menu development and conflict resolution, fostering a collaborative team environment.

Overview

20
20
years of professional experience

Work History

Food Service Manager

Double Kwik
03.2023 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than Number team members.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
  • Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
  • Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
  • Enhanced online presence and customer engagement, overseeing redesign of restaurant's website and managing social media accounts.
  • Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.

Assistant Manager

Double Kwik
12.2021 - 03.2023
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Store Manager

Family Dollar
07.2009 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Closing Shift Manager

McDowell Stop and Shop
06.2005 - 06.2006
  • Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
  • Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
  • Reduced employee turnover with effective communication, feedback, and support during closing shifts.
  • Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
  • Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
  • Increased sales during closing hours by implementing targeted promotions and upselling strategies for staff members.
  • Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.

Education

Applied Psychology

Allen Central
Eastern, KY

Skills

  • Customer service
  • Food storage
  • Staff leadership
  • Staff supervision
  • Cross-training staff
  • Team development
  • Food presentation
  • Performance evaluations
  • Staff motivation
  • Quality control
  • Menu development
  • Food preparation
  • Catering coordination
  • Ordering supplies
  • Promotions planning
  • Equipment management
  • Health inspections
  • Special events planning
  • Hiring and firing
  • Cost controls
  • Regulatory compliance
  • Waste reduction
  • Employee retention
  • Sanitation standards
  • Beverage inventory
  • Operations management
  • Sales planning
  • Service records
  • Food safety management
  • Kitchen operations management
  • Inventory management
  • Problem-solving
  • Reliable and responsible
  • Safe food handling
  • Sanitation
  • Employee supervision
  • Conflict resolution
  • Monitoring food preparation
  • Critical thinking
  • Collaboration and teamwork
  • Scheduling staff
  • Relationship building
  • Training and onboarding
  • Scheduling
  • Recruitment
  • Delegating assignments and tasks
  • Team leadership
  • Anticipating problems
  • Employee performance evaluations
  • Coaching and mentoring
  • Health code compliance
  • Kitchen equipment operation and maintenance
  • Workflow planning
  • Investigating complaints
  • Kitchen staff coordination
  • Fire safety regulations
  • Strategic planning
  • Supply ordering and management
  • Customer retention
  • Managing deliveries
  • Catering services
  • Labor and overhead cost estimation
  • Budget administration
  • Performance improvement

Accomplishments

I was chosen as outstanding associate from within fourth-four stores.

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Food Service Manager

Double Kwik
03.2023 - Current

Assistant Manager

Double Kwik
12.2021 - 03.2023

Store Manager

Family Dollar
07.2009 - 01.2014

Closing Shift Manager

McDowell Stop and Shop
06.2005 - 06.2006

Applied Psychology

Allen Central

Similar Profiles

CREATE PROFILE