Brenda Owens
OPS MGR. EVS/ CUSTODIAL 1
Garrett,KY
Work Preference
Work History
Environmental Services Housekeeper
Highlands ARH hospital
Prestonsburg, KY
09.2025 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment effectively to ensure thorough disinfection.
- Collaborated with healthcare staff to address specific cleaning needs promptly.
- Trained new team members on safety protocols.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Documented and reported necessary facility and building repairs observed.
- Trained new team members on safety protocols and efficient cleaning techniques.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Operated electronic backpack vacuums and floor sweepers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Operated buffers and burnishers to clean and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Food Service Manager
Double Kwik
Martin Ky
12.2021 - 08.2025
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than Number team members.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Enhanced online presence and customer engagement, overseeing redesign of restaurant's website and managing social media accounts.
- Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Oversaw training of more than [Number] team members.
Store Manager
Family Dollar
Betsy Layne, KY
07.2009 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Closing Shift Manager
McDowell Stop and Shop
McDowell, KY
06.2005 - 06.2006
- Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Reduced employee turnover with effective communication, feedback, and support during closing shifts.
- Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Increased sales during closing hours by implementing targeted promotions and upselling strategies for staff members.
- Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
Overview
25
25
years of professional experience
Additional Information
I am employed in the housekeeping department of Highlands ARH. I have worked hard to show that I'm hard working, defendable and need little oversight.
I have received many over 23 shout outs and currently nominated for hero of the month for March.
Summary
Dynamic Food Service Manager with a proven track record at Double Kwik, excelling in staff leadership and customer service. Enhanced operational efficiency through effective training programs and waste reduction strategies, achieving significant improvements in customer satisfaction. Skilled in menu development and conflict resolution, fostering a collaborative team environment.
Education
Applied Psychology
Allen Central
Eastern, KYSkills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Cross-training staff
- Team development
- Food presentation
- Performance evaluations
- Staff motivation
- Quality control
- Menu development
- Food preparation
- Catering coordination
- Ordering supplies
- Promotions planning
- Equipment management
- Health inspections
- Special events planning
- Hiring and firing
- Cost controls
- Regulatory compliance
- Waste reduction
- Employee retention
- Sanitation standards
- Beverage inventory
- Operations management
- Sales planning
- Service records
- Food safety management
- Kitchen operations management
- Inventory management
- Problem-solving
- Reliable and responsible
- Safe food handling
- Sanitation
- Employee supervision
- Conflict resolution
- Monitoring food preparation
- Critical thinking
- Collaboration and teamwork
- Scheduling staff
- Relationship building
- Training and onboarding
- Scheduling
- Recruitment
- Delegating assignments and tasks
- Team leadership
- Anticipating problems
- Employee performance evaluations
- Coaching and mentoring
- Health code compliance
- Kitchen equipment operation and maintenance
- Workflow planning
- Investigating complaints
- Kitchen staff coordination
- Fire safety regulations
- Strategic planning
- Supply ordering and management
- Customer retention
- Managing deliveries
- Catering services
- Labor and overhead cost estimation
- Budget administration
- Performance improvement
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Sanitation procedures
- Vacuuming and sweeping
- Chemical handling
- Mopping and sweeping
- Dusting furniture
- Hazardous chemical training
- Room preparation
- Waste removal
- Residential cleaning
- Floor scrubber machines
- Quality control guidelines
- Window cleaning
- Physical stamina
- Waste management
- Supply management
- Commercial equipment operations
- Time management
- Attention to detail
- Restroom sanitation
- Workplace safety compliance
- Sterilization techniques
- Trash removal
- Furniture arrangement
- Furniture polishing
- Soiled linen removal
- Floor maintenance
- OSHA safety compliance
- Waxing and buffing
- Customer service
- Biohazard management
- Spill containment techniques
- Environmental sanitation
- Storage area organization
- Linen handling
- Strong work ethic
- Organizational skills
- Sweeping and mopping
- Conscientious and Detail-oriented
- Decision-making
- Adaptable and flexible
- Productivity and time management
- Flexible schedule
- Checklists and recordkeeping
- Biohazard disposal
- OSHA compliance
- Safety standards and protocols
- Communication and interpersonal skills
- Heavy lifting
- Work orders
- Stainless steel polishing
- Trash collection and removal
- Restroom servicing
- Furniture moving
- Team building
- New employee training
- Basic mathematics
- Administrative support
Accomplishments
I was chosen as outstanding associate from within fourth-four stores.
Timeline
Environmental Services Housekeeper
Highlands ARH hospital
09.2025 - Current
Food Service Manager
Double Kwik
12.2021 - 08.2025
Store Manager
Family Dollar
07.2009 - 01.2014
Closing Shift Manager
McDowell Stop and Shop
06.2005 - 06.2006
Applied Psychology
Allen Central