Erica Lutes
Jenkins,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Childers Oil - Double Kwik
04.2023 - Current
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Disease Investigator
Maxim Healthcare - Commonwealth of Kentucky, Hazard
10.2022 - 04.2023
- Monitors and analyzes data pertaining to health related outbreaks; investigates communicable diseases and implements control and preventative measures to reduce the impact in the community
- Communicates findings of investigations and makes recommendations regarding adjustments to programs, protocols, and policies; monitors and reports incidents of health related outbreaks to local and state health agencies
- Assists with compiling information to develop training and educational resources; educates healthcare workers, patients, and the public about infectious and communicable diseases and the methods of transmission and prevention; responds to inquiries regarding outbreaks and methods of prevention.
Customer Service Associate
Humana, Remote
12.2019 - 12.2020
- Handled emails, inbound calls, and outbound
- Managed customer accounts
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
- Assisted customers with a warm and professional attitude
- Worked in the inbound call center
- Managed customer accounts
Customer Service Representative
Pine Crest Camp & Lodge
06.2014 - 09.2014
- Assisted guests with questions regarding reservations
- Made reservations for guests
- Cleaned and maintained camp/lodging
- Handled phone calls and documentation for the lodging.
Education
High School Diploma -
Lee County High School
Beattyville, KY05.2016
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- CRM Software
- De-escalation Techniques
- Maintaining Updated Records
- MS Office
Timeline
Customer Service Associate
Childers Oil - Double Kwik
04.2023 - Current
Disease Investigator
Maxim Healthcare - Commonwealth of Kentucky, Hazard
10.2022 - 04.2023
Customer Service Associate
Humana, Remote
12.2019 - 12.2020
Customer Service Representative
Pine Crest Camp & Lodge
06.2014 - 09.2014
High School Diploma -
Lee County High School
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