Taneesha Drayton

Assisted in processing patient discharges to ensure timely transitions. Supported healthcare teams in coordinating discharge plans for patients. Facilitated communication between departments to streamline discharge procedures.

Ensured cleanliness and sanitation of patient rooms, hallways, bathrooms, and assigned areas.

Managed high-volume inbound and outbound calls to ensure customer satisfaction.
Resolved customer inquiries by utilizing CRM software and knowledge base resources.
Collaborated with team members to improve call handling processes and service delivery.
Conducted training sessions for new representatives on communication techniques and system usage.

Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Managed point-of-sale transactions accurately and efficiently, ensuring smooth operation
Assisted in training new staff, promoting effective sales techniques and product knowledge.
Collaborated with team members to achieve daily sales targets and promotional goals.