Elizabeth Hines
Richmond,VA
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and eager to learn and grow to help achieve company goals. Flexible in different working environments and managerial styles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shareholder Relations Administrator
Katmandu Collections, LLLP
04.2021 - Current
- Produced and distributed internal and external communications.
- Built professional relationships with investors, consultants, and partners through events, meetings, and daily communications.
- Helped to provide a clean and safe work environment through external communication with property management
- Designed and created campaign e-mail articles to investors to communicate updates and events
- Managed personal and professional tasks and projects as an assistant
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Owner Loyalty Manager
Hart Nissan
03.2020 - 04.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Discovered areas of improvement by generating quarterly Key Performance Indicator reports.
- Managed and communicated with all departments daily to ensure high customer and employee satisfaction.
- Performed daily reports on customer satisfaction.
Associate
All Fired Up
02.2017 - 03.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained daily communications with management and team members to ensure a flow of operations.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Listened to customer needs and desires to identify and recommend products to provide an optimal experience
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
Richmond, VA05.2020
Skills
- Customer Satisfaction
- Event Planning
- Effective Communicator
- Business Administration
Certification
- CNP - Certified Notary Public
Timeline
Shareholder Relations Administrator
Katmandu Collections, LLLP
04.2021 - Current
Owner Loyalty Manager
Hart Nissan
03.2020 - 04.2021
Associate
All Fired Up
02.2017 - 03.2020
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
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