Elizabeth Holden
Muskegon,MI
Summary
Dedicated professional with a strong background in franchise management and team coaching. Expertise in driving performance improvements and building strategic relationships, focused on achieving sustainable growth and enhancing player engagement.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Franchisee
Firehouse Subs/Self
Muskegon, MI
06.2020 - Current
- I currently own Firehouse Subs on Apple Avenue and Alpine Avenue
- Managed daily operations of restaurant and ensured compliance with health standards.
- Supervised staff training and development to enhance service quality.
- Implemented inventory control procedures to minimize waste and reduce costs.
- Developed marketing strategies to promote new menu items and increase customer engagement.
- Scheduled employee shifts and coordinated staffing needs for peak hours.
- Streamlined food preparation processes to improve efficiency in service delivery.
- Maintained customer relations by addressing feedback and resolving issues promptly.
- Conducted performance evaluations for team members to foster professional growth.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Head Volleyball Coach
Inside Out Volleyball
Muskegon, Michigan
11.2019 - Current
- Currently coaching our top National team, 18 Black
- I coached our top 16 national team last year and our top 17 national team the year prior.
- Led team meetings to establish goals and strategies for competitive success.
- Fostered a positive team culture through effective communication and conflict resolution.
- Analyzed player performance data to inform training adjustments and game strategies.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Maintained positive relationships between players, coaches, parents, administrators.
- Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
- Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.
- Created strategies to maximize team performance during games.
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
- Encouraged team spirit by organizing social activities outside of practice or competition times.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
Head Volleyball Coach
Ludington High School
Ludington, Michigan
06.2022 - 11.2024
- In 2023 I led Ludington to it's first Regional Title in 27 years
- Coordinated game strategies with assistant coaches and athletes.
- Conducted regular practice sessions to improve team dynamics and techniques.
- Evaluated player performance through observation and feedback sessions.
- Organized team meetings to discuss goals, strategies, and player development.
- Fostered a positive team culture that encouraged sportsmanship and collaboration.
- Managed equipment inventory to ensure readiness for practices and games.
- Communicated effectively with parents regarding player progress and program updates.
- Monitored academic progress of student-athletes to ensure eligibility requirements were met.
- Coordinated team activities such as fundraising efforts or community service projects.
- Scheduled games, tournaments, and other events related to the program with my AD.
- Motivated players by providing positive reinforcement in order to maximize their potential.
- Conducted post-game analysis to identify areas of improvement.
- Instructed athletes on proper technique, form, and execution of plays.
- Ensured athlete safety through proper instruction on safety protocols as well as enforcing rules governing behavior during practice and games.
- Implemented coaching philosophies that focused on sportsmanship, teamwork, and respect for opponents.
- Collaborated with other coaches in order to develop programs that meet the needs of all athletes.
- Organized and managed team practices, drills, and conditioning sessions.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Assessed player abilities and assigned positions according to individual strengths.
Education
Associate of Science - Medical Assisting
Davenport University
Grand Rapids, MI12-2010
Skills
- Coaching strategies
- Player development
- Game strategy coordination
- Team dynamics improvement
- Customer relationship management
- Inventory management
- Staff training and development
- Marketing strategy implementation
- Effective communication
- Event planning
- Team building
- Conflict resolution
- Motivation techniques
- Time management
- Nutritional education
- Event scheduling
- Ethics and integrity
- Team Training
- Play drills
- Player evaluations
- Energetic personality
- Coaching techniques
- Sports enthusiast
- Refereeing and coaching
- First aid and CPR
- Athlete safety
- Offensive and defensive strategy
Certification
CMA
Accomplishments
4 year All Conference Volleyball Player
Timeline
Head Volleyball Coach
Ludington High School
06.2022 - 11.2024
Franchisee
Firehouse Subs/Self
06.2020 - Current
Head Volleyball Coach
Inside Out Volleyball
11.2019 - Current
Associate of Science - Medical Assisting
Davenport University