Elizabeth Holland
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Steak 'n' Shake
04.2020 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Peer Mentor
Writing Center-Mississippi University for Women
08.2022 - 05.2024
- Assessed student learning styles and adapted instruction accordingly to maximize student understanding
- Provided individualized guidance and support to help students overcome academic difficulties and reach their goals
- Instructed students on how to use technology to enhance their learning
- Provided feedback to students on their academic performance, including areas of improvement and areas of success
Lead Server
Longhorn Steakhouse
09.2023 - 04.2024
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Exhibited a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
- Displayed a high level of multitasking by efficiently handling multiple orders at once
- Memorized the menu and effectively communicated it to customers
Education
BS - Psychology
Mississippi University for Women
05.2024
Skills
- Management Skills
- Organizational Skills
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Customer Service
- Mentoring
- Time Management
- Communication Skills
- Leadership
Timeline
Lead Server
Longhorn Steakhouse
09.2023 - 04.2024
Peer Mentor
Writing Center-Mississippi University for Women
08.2022 - 05.2024
Manager
Steak 'n' Shake
04.2020 - 04.2025
BS - Psychology
Mississippi University for Women
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