ELIZABETH HONEYCUTT
PEACHLAND,US
Summary
Demonstrated success in issue resolution and customer satisfaction enhancement, contributing to significant operational improvements. Acknowledged for inspiring management teams to achieve targets and creating innovative workplace cultures. Strong background in policy development and staff management enhances overall team morale and productivity.
Overview
13
13
years of professional experience
Work History
Senior Loan Processor
Cannon Mortgage
Lincolnton, NC
03.2025 - Current
- Streamlined loan procedures to enhance efficiency and maintain accuracy in documentation.
- Facilitated effective communication with clients to improve overall satisfaction and foster long-term retention.
- Conducted analysis of financial data to enhance loan portfolio performance by identifying potential risks.
- Partnered with underwriting team to streamline resolution of intricate loan challenges.
- Facilitated teamwork and collaboration to boost team morale and maintain a supportive workplace culture.
Transaction Support Specialist
Cardinal Financial Company, Limited Partnership
Charlotte, NC
02.2021 - 05.2022
- Provided AV support for remote work and learning environments, verifying connectivity and stability for flawless operations.
- Stayed current on the loan market, available products and strategies for bringing in new customers.
- Followed exact procedures for each type of transaction to input into correct platform and connect with external counterparts.
- Supported client portfolios with accurate analysis, documentation and processing of corporate-level transactions.
- Evaluated transactions against regulatory standards and company policies.
- Updated system, cross-referenced information and validated data.
- Answered questions, reviewed and audited files and prepared procedures and processes for post-closing.
- Verified loan applications and closing documents to check their accuracy and identify deficiencies.
- Reviewed loan files and title documents to enable expeditious closing of loans.
- Coordinated with buyers, sellers, title companies, attorneys, escrow agents, surveyors and real estate agents to collect information to complete loan submissions.
- Managed and tracked status of assigned loans to expedite closings without issues.
- Ordered insurance policies to protect the property against losses.
- Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.
- Maintained the company's reputation by providing confidential, expert services to customers.
Leasing Professional
Greystar
Charlotte, NC
12.2019 - 02.2021
- Worked with leasing agents to market vacancies and keep occupancy rates high.
- Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
- Ended my 90 days with a 35% closing ratios from prospects to applicants.
- Help collect any delinquency monies.
- Complete market surveys and daily and weekly reports for owners.
- Planned marketing and outreach strategies to consistently bring in new leasing prospects.
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
- Efficiently handled administrative work to smooth new resident move-in processes.
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws.
- Organized events to engage residents and build strong sense of community.
Dental Assistant
Richard M. Holmes DMD PA
Monroe, NC
12.2014 - 09.2015
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Record treatment information in patient records.
- Provide postoperative instructions prescribed by dentist.
- Assist dentist in management of medical or dental emergencies.
- Take and record medical and dental histories and vital signs of patients.
- Instruct patients in oral hygiene and plaque control programs.
- Order and monitor dental supplies and equipment inventory.
- Fabricate temporary restorations or custom impressions from preliminary impressions.
- Pour, trim, and polish study casts.
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
Assistant
Atlantis Title Co
Charlotte, NC
10.2012 - 10.2014
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
- Work with customers’ personal information.
- Directed phone calls, guests, and mail to the appropriate staff members.
- Keep the front of the house tidy and organized.
- Assist with work scheduling and partner communication.
- Was in charge of my clients’ portfolios.
- Work at the front desk.
Education
Dental Assisting - undefined
Myers Park School of Dental Assistant
Charlotte, NC01.2014
High School - undefined
James Madison High School
Norcross, GA01.2013
Skills
- Complex problem solving Judgment and decision making Administrative management Active listening Critical thinking Reading comprehension Effective speaking Coordination skills Personnel resource management Time management Persuasion techniques Monitoring processes Professional writing Active learning strategies English proficiency Customer service excellence Personal service skills Learning methodologies Instructional skills Medical knowledge and dentistry Mathematical proficiency
Timeline
Senior Loan Processor
Cannon Mortgage
03.2025 - Current
Transaction Support Specialist
Cardinal Financial Company, Limited Partnership
02.2021 - 05.2022
Leasing Professional
Greystar
12.2019 - 02.2021
Dental Assistant
Richard M. Holmes DMD PA
12.2014 - 09.2015
Assistant
Atlantis Title Co
10.2012 - 10.2014
Dental Assisting - undefined
Myers Park School of Dental Assistant
High School - undefined
James Madison High School