ELIZABETH HOWARD
Memphis,US
Summary
Highly qualified and well developed professional with a progressive work history in human resources, account and general administration, Business and Construction management and general construction.
Overview
29
29
years of professional experience
Work History
Operations Clerk
Republic Services
Millington , TN
01.2020 - Current
- Analyzed customer feedback to identify areas of improvement within the organization.
- Generated weekly reports summarizing production metrics such as shipment volume, costs.
- Did Guardian I-9 and new hire orientations
- Kept all OSHA and safety meetings and information up to date.
- Updated daily payment journals and P.O. logs for all sites in the Memphis area.
- Ordered all supplies for all sites in the Memphis area.
- Filled in when needed in other positions.
- Worked directly with upper management to help improve overall functionality of daily operations.
- Tracked orders throughout the supply chain cycle from receipt through delivery stages.
- Kept up with daily, weekly and monthly leachate, soil data and tonnage reports.
Office Manager
Diversified Builders
Memphis, US
02.2016 - 01.2020
- Managed Payroll, budgeting and forecasting, vendor and subcontractor accounts and invoices, client invoicing and payments, benefits and compensation administration and the pre-employment process.
- Filed bi-weekly, monthly and yearly business taxes.
- Effectively managed costs and billing, as well as financial discrepancies, by using QuickBooks software to organize account information.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Interacted with customers professionally by phone, email or in-person to provide information and updates on construction progress and status.
- Pulled building permits and scheduled inspections.
- Ordered and delivered jobsite materials to subcontractors.
Administrative Account Manager
Healthcare Services
Memphis, US
02.2013 - 03.2016
- Managed payroll, budgeting and forecasting, vendor accounts and invoices, benefits and compensation administration, 401(k) implementation, the pre-employment process, new hire orientation and employee files.
- Sourced applicants and personally managed, trained and mentored staff. Prepared work schedules, handled disputes and administered disciplinary procedures.
- Inspected facilities and recommended building or equipment modifications to ensure emergency readiness and compliance to access, safety and sanitation regulations.
Retail District Manager
Pretty please childrens boutique
Memphis, US
02.2009 - 01.2013
- Managed every aspect of store operations. Opened and closed store. Recruited, hired, trained and developed store staff of 28 in customer service, merchandising, shipping and sales techniques.
- Consistently met expected sales goals and reduced operating costs by 12%.
- Managed weekly payroll, profit and loss reports, resolved all payment problems, balanced batch summary reports, employee benefits, daily bank deposits, budgeting and expense control, payment authorizations and merchandise returns.
Administrative Assistant / Medical Billing Clerk
Family Physicians Group
Bartlett, US
01.1997 - 01.2009
- Managed various office duties such as answering multiple telephone lines, maintained 28 physicians personal calendars and schedules, ordered all medical office supplies, scheduled appointments, registered patients, completed insurance forms, verified patient eligibility and benefits, claims status with insurance companies and mailed invoice statements to patients.
- Researched CPT and ICD-9 coding discrepancies. Posted and adjusted payments from insurance companies.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
Education
MBA -
University of Memphis
Memphis, TN07-2003
Skills
- HR / Operations Management
- Administrative Support
- Budgeting and Expense Control
- Training and Development
- Customer Service
- Accounts Administration
- Merchandising / Inventory Control
- Business Development
- Data analysis
- Excel and Microsoft Word
- QuickBooks
Timeline
Operations Clerk
Republic Services
01.2020 - Current
Office Manager
Diversified Builders
02.2016 - 01.2020
Administrative Account Manager
Healthcare Services
02.2013 - 03.2016
Retail District Manager
Pretty please childrens boutique
02.2009 - 01.2013
Administrative Assistant / Medical Billing Clerk
Family Physicians Group
01.1997 - 01.2009
MBA -
University of Memphis