Dawn Howarth
Memphis,TN
Summary
Results focused leader with strength of 27 years of Phlebotomy and 4.5 years manufacturing. Servant Leader with strengths in communication and collaboration. Outstanding supervisory skills with expertise in completing assignments according to established guidelines. Self-initiative and superior customer service skills.
Overview
31
31
years of professional experience
Work History
Operations Clerk
NSA MidSouth - Millington
Millington , TN
2024.02 - Current
- Maintained filing system for all operations documents and reports.
- Performed data entry tasks for billing activities, Vacations, PCS, and child attendance.
- Provided administrative support to operations management team by scheduling new parent orientation.
- Managed incoming calls from parents regarding inquiries.
- Generated weekly paperwork for classrooms to including attendance, safety, and USDA.
- Assist with answering phones, filing paperwork, entering data and generating reports to support teacher, leads, and management.
- Reported safety, work orders or customer service related issues to maintenance.
- Provide customer service in person, by telephone, and email and complete correspondence (answer written inquiries, prepare letters to obtain missing information, etc.).
Health & Wellness Coach
Self
Bartlett , TN
2013.02 - Current
- Sell natural health and wellness products.
- Coached individuals on healthy life choices to improve well-being.
- Plan and organize a lay out plan for health clinics to provide a smooth flow of clients.
- Identify equipment that was not working properly, analyze the error codes, fix machine or take it out of commission for the event.
- Thoroughly document equipment errors on log for mechanical repairs.
- Perform venipuncture or fingersticks to obtain blood for chemistry / lipid testing.
- Collect biometric information to include BP, height, weight, waist measurement, pulse, and BMI.
- Collect covid and flu swabs, if indicated.
- Perform toxicology drug collects to include urine, hair, and breath samples, if indicated.
- Communicate effectively while counseling clients on results.
- Provide written communication to clients on ways to improve their own health.
Sales Associate
Ups Store
Meridian , MS
2023.08 - 2023.11
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Receive & ship Amazon and CAMS return.
- Receive & ship personal packages.
Phlebotomist Technician
Ochsner Health Center
Meridian , MS
2023.05 - 2023.11
- POCT Testing on Sofia and IDNOW for Covid, Flu, Strep, & RSV testing and reporting.
- POCT Clinitek Status+ Urinalysis
- POCT HCG Combo Rapid Test
- POCT Accu-chek glucometer
- POCT CoagChek XS
- Record daily control for all POCT machines and refrigerators/room temp.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Captured client and specimen data electronically to build and update files.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Fielded inquiries from Outreach regarding specimen requirements and testing protocols.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Interpreted test results and determined need for retesting.
Driver
Professional Transportation Inc.
Meridian , MS
2023.03 - 2023.07
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Picked up clients from specific locations to transport and drop off at destinations.
Donor Care Technician
Vitalant
Minot , ND
2022.07 - 2022.11
- Planned for the day by choosing proper equipment and supplies for blood drives.
- Organized equipment and supplies to load into the truck or donor bus.
- Designed and organized a layout plan to set up equipment to provide a smooth flow of donors in and out of blood drive.
- Performed daily maintenance on hemacue machines and BP cuffs to ensure proper function.
- Identified potential machine malfunction and repair if possible.
- Took machine/equipment off work floor if malfunction can't be fixed and properly document error code on log for repair.
- Took patient vital signs and document information into medical charts.
- Responded quickly and with deep care for patients to build trust and rapport.
- Disposed of potentially hazardous biological material and contaminated supplies.
- Prepared patient, equipment and supplies for specific procedures.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Provided "Thank you" card to donor upon completion with contains written instruction to follow for the day.
- Verbally review "post draw" care to donor so the understand it.
Sales/Sales SVCS
USPS
Kenmare , ND
2021.10 - 2022.07
- Processed DPS, flats, and parcels into appropriate post office boxes and parcel bins.
- Identified DPS and parcels without proper addresses, gather pertinent information from computer to delivery items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Recognized customer needs for specific products, answer questions and offer product advice.
- Collected payments and provide accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Completed 1412 and daily deposit.
- Completed daily computer reports: DMS, DCV, Political, Parser, RIMS
Childcare Provider
US Government
Minot , ND
2021.08 - 2021.10
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Discussed developments, behavior and concerns with parents or guardians.
- Developed and implemented age-appropriate lesson plans.
- Adhered to all company and state policies and guidelines.
- Planed and implemented age-appropriate activities and lessons.
Production Leader
NOW Foods
Sparks , NV
2021.05 - 2021.06
- Identified quantity and quality of staff to provide or exceed goal production for shift.
- Planned and organized staff for shift coverage.
- Understand information on job tickets, configure production operations to exceed specifications and prioritized job tickets by due date.
- Communicated effectively in writing and orally to staff regarding lunches/break, work/cleaning flow, and clients needs.
- Located required supplies and product in warehouse.
- Organized required supplies, on assembly line, to provide efficient work flow without interruption.
- Executed and coordinated employee training to meet quality requirements.
- Check machinery operation visually, address issues by performing minor maintenance and escalate serious problems to management or maintenance personnel.
- Identified and reported problems or concerns with Quality, processes, equipment, materials, and labor to the supervisor.
- Identified and supported continuous improvement efforts with the supervisor.
- Checked finished products to ensure quality of industry standards were met before use.
- Coordinated flow of finished products from assembly line to warehouse including breaking down orders into components by cases and pallets.
Shift Lead & Production Trainer
Panasonic Energy of No America
Sparks , NV
2018.04 - 2021.05
- Assessed staffing schedule and assigned winding machines to operators.
- Coordinated with out-going Shift Lead to discuss any machine errors on their shift and if they were resolved. If so, how and outcome since repair.
- Met with Maintenance Supervisor to discuss problems with non-functioning machines and expected time of repair.
- Assessed supplies required to exceed daily required production goals.
- Met with Anode, Cathode, and Materials Shift Leaders to asses supplies available for the day.
- Stocked work line with maximum allowable supplies to ensure a work flow with no interruptions.
- Created and improved daily operational plans including production schedules to boost efficiency and enhance operations.
- Communicated effectively at "start of shift" meeting with operators to review lunch/break schedule, machine assignment, and known machine errors.
- Analyzed potential problems with winding machines and conveyor system to identify possible errors and correct.
- Analyzed problems to identify significant factors when a winding machine stops working, gather pertinent data, and recognize solutions.
- Repaired winding machine or contact maintenance for repairs.
- Lead and mentored 9 - 18 Winding Operators to exceed daily production goals.
- Identified coaching needs of operators to effectively perform their job and promoted up.
- Set up, adjusted, and maintained machines to operate at peak levels and meet challenging demands.
- Developed performance reviews to identify areas of improvement.
- Delegated tasks to employees and monitored activities and task completion.
- Documented needs for performance improvement, safety, and customer service to optimize operations.
- Instructed new team members on correct procedures for all areas of operations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Stay up to date on requirements of all team positions to optimize training.
- Lend hands-on training services to maximize employee efficiency.
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
- Conducted various training courses by developing curriculum, instructions, documents and written tests.
- Communicated effectively orally and in writing with other Shift Lead, Trainers, Supervisors, and Management.
- Earned Six Sigma Green Belt.
Manufacturing Production Associate
Tesla
Sparks , NV
2018.01 - 2018.03
- Practice safe and hazard-free work environments in line with company standards.
- Meet daily production goals by working efficiently and collaboratively to exceed daily production goals.
- Analyze battery cells for defects and remove from production line.
- Gather data on cell defects and provide possible solutions to avoid in the future.
- Plan and organize daily work flow on production line.
- Effectively communicate orally with management.
hemacueUber/Lyft Driver
Uber And Lyft
Phoenix , AZ
2016.01 - 2017.12
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Communicate effectively orally with riders during pickup, drive, and drop off.
- Saved fuel by leveraging GPS to identify faster routes.
Phlebotomy Technician
Southern Hills Hospital
Las Vegas , NV
2015.08 - 2016.12
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Communicated effectively with doctors, nurses, patients, and laboratory technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Phlebotomy Technician
Desert View Hospital
Pahrump , NV
2015.03 - 2015.10
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Communicated effectively with doctors, nurses, patients, and laboratory technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Lead Clinical Lab Assistant
Renown Health
Reno , NV
2013.03 - 2015.03
- Followed laboratory guidelines for handling biological specimens.
- Lead a team of 10 - 14 Phlebotomists.
- Planned work flow through floor assignment of staff.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Responded to traumas, collect blood through arterial / venous means.
- Coordinated with nursing homes for morning round draws.
- Developed and administered employee evaluations.
- POC testing
- Trained staff on safe policy and procedure.
- Ensured adequate staffing.
- Collect toxicology samples.
- Analyzed test results such as blood cultures to identify contamination rate, gathered pertinent data, and provided solutions to reduce contamination.
- Analyze problems incurred during Phlebotomy draws, gathered pertinent data, and provided solutions to avoid them in the future.
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Communicated effectively with doctors, nurses, patients, and laboratory technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Assay Lab Tech
Mineral Ridge Gold
Elko , NV
2012.04 - 2013.02
- Processed earth core samples from bulk to crushed sample for analysis of gold and silver content.
- Use 4 acid technology to separate gold and silver.
- Weighed gold/ silver content and reported to Metallurgist.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Researched and developed recommendations to resolve process.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Collected and organized data to perform data analysis and prepare technical reports.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Communicated with outside parties and laboratory management regarding test results.
- Assisted and instructed other laboratory technicians.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
Lead Phlebotomist
Pershing General Hospital & Nursing Home
Lovelock , NV
2006.04 - 2012.04
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Analyze problems incurred during Phlebotomy draws, gathered pertinent data, and provided solutions to avoid them in the future.
- Communicated effectively with doctors, nurses, patients, and laboratory technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Clinic Phlebotomy Lead & X-Ray Tech Generalist
Banner Health
Fallon , NV
2005.01 - 2006.07
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic
phlebotomy. - Analyze problems incurred during Phlebotomy draws, gathered pertinent data, and provided solutions to avoid them in the future.
- Communicated effectively with doctors, nurses, patients, and laboratory/Radiology technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Counseled patients to ease fears, explain procedures and enhance
cooperation during blood draws. - Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Immobilized and positioned patients on examining table.
- Interviewed patients to obtain medical histories, accurately documenting information.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
Phlebotomy Manager/Phlebotomist
Quest Diagnostics
Reno , NV
1993.06 - 2005.03
- Supervised administrative staff of 30 phlebotomists, 3 Leads, 1 secretary, and 1 Trainer.
- Delivered consistent coaching and mentoring to improve job efficiency.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Analyze problems incurred during Phlebotomy draws, gathered pertinent data, and provided solutions to avoid them in the future.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Verified collection orders and communicated discrepancies to nurses.
- Planned and organized morning round Phlebotomy draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information such as time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Communicated effectively with doctors, nurses, patients, and laboratory technicians.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
Education
Industrial Manufacturing Technician - Manufacturing
Truckee Meadows Community College
Reno, NV12.2020
Production Operator - Manufacturing
Truckee Meadows Community College
Reno, NV06.2020
Skills
- Effective written and oral communication
- Expertise in Phlebotomy
- Expertise in Lab Specimen Processing
- Materials preparation
- Data gathering and analysis
- Customer service
- Time management
- Self Initiative
- Servant Leadership
- Lean 6 Sigma Yellow Belt
- Lean Manufacturing / 5S
- Drug Screen Collections
- Production Target Management
- Workflow Optimization
- Performance Reporting
- Organizational and planing skills
- Problem Solving Skills
- Critical Thinking Skills
- Verbal & Written Communication Skills
- Emotional Intelligence
- Detail Orientated
- Workforce training
- Continuous Improvements
- Process Improvement Strategies
- Merchandising knowledge
- Cash handling accuracy
- Cash register operation
- Listening skills
Timeline
Operations Clerk
NSA MidSouth - Millington
2024.02 - Current
Sales Associate
Ups Store
2023.08 - 2023.11
Phlebotomist Technician
Ochsner Health Center
2023.05 - 2023.11
Driver
Professional Transportation Inc.
2023.03 - 2023.07
Donor Care Technician
Vitalant
2022.07 - 2022.11
Sales/Sales SVCS
USPS
2021.10 - 2022.07
Childcare Provider
US Government
2021.08 - 2021.10
Production Leader
NOW Foods
2021.05 - 2021.06
Shift Lead & Production Trainer
Panasonic Energy of No America
2018.04 - 2021.05
Manufacturing Production Associate
Tesla
2018.01 - 2018.03
hemacueUber/Lyft Driver
Uber And Lyft
2016.01 - 2017.12
Phlebotomy Technician
Southern Hills Hospital
2015.08 - 2016.12
Phlebotomy Technician
Desert View Hospital
2015.03 - 2015.10
Lead Clinical Lab Assistant
Renown Health
2013.03 - 2015.03
Health & Wellness Coach
Self
2013.02 - Current
Assay Lab Tech
Mineral Ridge Gold
2012.04 - 2013.02
Lead Phlebotomist
Pershing General Hospital & Nursing Home
2006.04 - 2012.04
Clinic Phlebotomy Lead & X-Ray Tech Generalist
Banner Health
2005.01 - 2006.07
Phlebotomy Manager/Phlebotomist
Quest Diagnostics
1993.06 - 2005.03
Industrial Manufacturing Technician - Manufacturing
Truckee Meadows Community College
Production Operator - Manufacturing
Truckee Meadows Community College
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