ELIZABETH HOWELL
Avondale,PA
Summary
Dynamic professional with a proven track record in customer service excellence at Boothwyn Pharmacy. Skilled in regulatory compliance and inventory management, I effectively resolved customer inquiries, enhancing satisfaction and loyalty. My strong negotiation abilities and attention to detail led to improved vendor relationships and streamlined operations, ensuring timely delivery and quality assurance.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Boothwyn Pharmacy
02.2024 - 10.2025
- Processed prescription orders accurately, adhering to safety protocols and regulatory guidelines.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Educated customers on proper medication usage and potential side effects, fostering informed decision-making.
- Utilized pharmacy management software to update patient profiles and track prescription refills effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
BUYER
Vallen Distribution Inc.
01.2023 - 02.2024
- Managed purchase orders and vendor relationships to optimize inventory levels.
- Analyzed market trends to inform strategic sourcing decisions and enhance cost efficiency.
- Collaborated with cross-functional teams to forecast demand and align procurement strategies.
- Evaluated supplier performance using key metrics to ensure quality and reliability of products.
- Negotiated terms and conditions with suppliers to achieve favorable pricing agreements.
- Developed and maintained accurate records in procurement systems for effective tracking and reporting.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
- Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
- Researched and identified new suppliers and vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
Laboratory Operations Clerk
Merck
11.2018 - 10.2022
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated shipping schedules to ensure timely delivery of materials and products.
- Implemented quality control measures that improved operational efficiency across departments.
- Analyzed operational workflows, identifying areas for improvement and recommending solutions.
- Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
Sterile & Packaging Operations Clerk
Merck
06.2014 - 11.2018
- Managed inventory levels, ensuring accuracy and timely replenishment of supplies.
- Processed and tracked purchase orders using ERP systems to enhance operational efficiency.
- Coordinated logistics for shipments, optimizing delivery schedules and reducing delays.
- Collaborated with cross-functional teams to streamline workflows and improve communication channels.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing quality of work delivered.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
Maintenance & Utilities Clerk
Merck
08.1991 - 06.2014
- Processed and organized documentation to ensure compliance with regulatory standards.
- Maintained accurate inventory records using ERP systems for efficient stock management.
- Coordinated communication between departments to facilitate smooth operations and timely information flow.
- Implemented process improvements that enhanced workflow efficiency across various administrative tasks.
- Trained new staff on standard operating procedures and best practices for document handling.
- Oversaw data entry accuracy, reducing errors through meticulous review processes and checks.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Dental Assistant/Front Desk Receptionist
Dental Works P C
08.1984 - 08.1991
- Assisted in patient management and care, ensuring comfort during procedures.
- Prepared examination rooms, sterilized instruments, and maintained cleanliness standards.
- Collaborated with dental team to streamline workflow and enhance patient experiences.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Verified patient insurance eligibility and benefits.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Arts - Retail Merchandisinsg
Harcum College
Bryn Mawr, PASkills
- Customer service excellence
- Prescription processing
- Regulatory compliance
- Inventory management
- Order fulfillment
- Vendor negotiation
- Data entry accuracy
- Logistics coordination
- Customer relations
- Conflict resolution
- Payment processing
- Stock management
- Quality assurance controls
Timeline
Customer Service Representative
Boothwyn Pharmacy
02.2024 - 10.2025
BUYER
Vallen Distribution Inc.
01.2023 - 02.2024
Laboratory Operations Clerk
Merck
11.2018 - 10.2022
Sterile & Packaging Operations Clerk
Merck
06.2014 - 11.2018
Maintenance & Utilities Clerk
Merck
08.1991 - 06.2014
Dental Assistant/Front Desk Receptionist
Dental Works P C
08.1984 - 08.1991
Associate of Arts - Retail Merchandisinsg
Harcum College