Elizabeth HUNT
Shawnee
Summary
Dynamic customer success manager with a strong background in project management, resource allocation, and event planning. Proven ability to balance full-time household operations alongside part-time roles and freelance projects, demonstrating exceptional multitasking and organizational skills. Committed to leveraging leadership expertise to enhance service delivery and foster client satisfaction. Eager to contribute to a team that values innovation and excellence in customer support.
Overview
25
25
years of professional experience
Work History
Manager/Barista (part-time)
COUNTRY CLUB CAFE
Shawnee, KS
01.2015 - 12.2021
- Achieved operational efficiency by managing daily café activities effectively.
- Streamlined hiring and firing processes to build a cohesive team.
- Resolved employee conflicts swiftly, promoting a positive workplace culture.
- Established and nurtured customer relationships, driving repeat business.
- Resolved customer service challenges promptly, ensuring satisfaction.
- Managed cash drawer operations accurately, ensuring financial accountability.
Part-time Transcriptionist
HOPE HEALTH RESEARCH INSTITUTE / NDRI
02.2008 - 11.2016
- Transcribed focus group interviews from audio format to written documentation to facilitate analysis and research.
International Sales Coordinator/Field Sales Coordinator/Administrative Assistant
RUSSELL STOVER CANDIES, INC.
Kansas City, MO
09.2001 - 07.2003
- Led communication initiatives for over 250 sales representatives.
- Served as a key liaison between sales management and representatives to streamline operations.
- Coordinated trade show appearances to strengthen market presence.
- Created and designed sales literature to effectively support sales strategies.
- Assisted in preparing packaging for international sales.
- Responded to inquiries from potential international customers.
- Supported two Vice Presidents of Sales in daily operations.
- Oversaw preparation and submission of expense reports.
- Coordinated business calendars for improved time management.
- Arranged travel logistics and accommodations.
- Developed sales presentations and professional correspondence.
Marketing Manager / Project Coordinator / Tour Manager
TRAVEL OPTIONS, INC.
Prairie Village, KS
01.1997 - 07.2001
- Oversaw the annual scheduling of 80 Branson tours, managing all aspects including activities, meals, transportation, and lodging.
- Cultivated relationships with new clients through strategic recruitment efforts.
- Led the design and production of impactful advertisements.
- Managed and updated a comprehensive client database.
- Crafted innovative advertising campaigns to enhance outreach.
- Directed client mailings to ensure timely communication.
- Collaborated with the accounting department to streamline accounts payable data.
- Assisted in managing tour logistics for 50 elderly participants during a six-day trip.
- Coordinated daily activities to enhance the travel experience for clients.
- Addressed conflicts to promote a positive atmosphere for all clients.
Education
Bachelor of Arts - Communication, Speech Communication emphasis
Northeast Missouri State University/Truman State University
Kirksville, MissouriSkills
- Customer engagement
- Effective team leadership
- Organizational time strategies
- Strategic decision-making
- Customer success management
Timeline
Manager/Barista (part-time)
COUNTRY CLUB CAFE
01.2015 - 12.2021
Part-time Transcriptionist
HOPE HEALTH RESEARCH INSTITUTE / NDRI
02.2008 - 11.2016
International Sales Coordinator/Field Sales Coordinator/Administrative Assistant
RUSSELL STOVER CANDIES, INC.
09.2001 - 07.2003
Marketing Manager / Project Coordinator / Tour Manager
TRAVEL OPTIONS, INC.
01.1997 - 07.2001
Bachelor of Arts - Communication, Speech Communication emphasis
Northeast Missouri State University/Truman State University