Friendly and goal-oriented. Excelling in staff management and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
8
8
years of professional experience
Work History
Bistro Supervisor
Pomegranate Supermarket
11.2020 - 10.2025
Contributed to menu planning by providing input based on customer feedback and preferences.
Learned food safety standards and ensured compliance during service hours.
Maintained cleanliness and organization in dining and kitchen areas for optimal guest experience.
Collaborated with team to deliver exceptional customer service, resolving issues promptly.
Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
Assistant Manager
Fryn Pan
09.2017 - 09.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.