Elizabeth Jackson
Milwaukee,WI
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 19+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
20
20
years of professional experience
Work History
Medical Assistant/ Asthma- Allergy
Children's Hospital of Wisconsin
Milwaukee , WI
09.2010 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Administered medications under physician's supervision.
- Administered vaccines, allergy injections, biologic injections, nebulizer treatment, and inhaler treatment.
- Performed allergy skin testing and education.
- Provided asthma education to patients.
Medical Assistant/CMG
Children's Hospital of Wisconsin
Milwaukee , WI
07.2004 - 09.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered immunizations, blood draws, eye exam, irrigated eye/ears, and hearing exam
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Bachelor of Science - Art Education
Marian University
Fond Du Lac, WI05-1994
High School Diploma -
Washington High School
Milwaukee, WI05-1990
Skills
- Training development
- Customer service
- Strong organizational skills
- Excellent communication skills
- Fast learner
- Dependable and Responsible
- Self-Directed
- Flexible and Adaptable
- HIPAA Compliance
- Indirect Patient Care
- Patient Flow Management
- Patient Scheduling
- Patient-Focused Care
- Procedure Assistance
- Inventory and Supply Management
- Quick Problem Solver
- Medical Terminology
- Stocking Supplies
- Administer medication, injections, immunizations
Accomplishments
- Trained new staff on all competencies.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Medical Assistant/ Asthma- Allergy
Children's Hospital of Wisconsin
09.2010 - Current
Medical Assistant/CMG
Children's Hospital of Wisconsin
07.2004 - 09.2010
Bachelor of Science - Art Education
Marian University
High School Diploma -
Washington High School
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