ELIZABETH JAGOW
Downers Grove,IL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to manage concerns and resolve conflicts to maximize customer satisfaction and positive encounter. Experience as Front Desk Agent in busy and successful Guest Relations setting. Expert problem-solver, demonstrating flexibility while continuing to follow guidelines and expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Children's Service Desk Representative
Edward Elmhurst Health And Fitness
Woodridge, IL
08.2022 - Current
- Collected, arranged, and input 200+ customer information into database system.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Children's Service Desk Representative
Chicago Swim School
Arlington Heights
01.2011 - 01.2018
- Check 75+ families into kids services each hour
- Answer phones and assist families with scheduling and programming questions in fast paced environment
- Open and close desk for day to day operations
- Assist kids room attendants and programming supervisor with needs including coverage needs, secretarial tasks, and programming registration needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Used internal software to process lesson registrations, absences and make-ups.
Training Leader
Chicago Swim School
Arlington Heights
01.2011 - 01.2018
- Develop curriculum and training system and create training materials for 8 swim levels plus general concepts
- Provide and model feedback in constructive and effective manner
- Assess needs and provide solutions
- Coordinate in-service trainings for staff of 30+.
Shift Leader
Chicago Swim School
Arlington Heights
01.2011 - 01.2018
- Assist customer support staff in day to day operation tasks
- Provide welcoming and supportive environment to families, assisting with concerns and scheduling needs
- Assist swim instructor staff by providing breaks, addressing needs while in pool, and providing feedback and resources
- Lead and support staff through emergency situations as needed including injury, pool contamination, and immediate facility maintenance needs
- Lead and coordinate opening and closing tasks including pool set up, financial, and staffing.
Education
Bachelor of Arts - Anthropology
University of Minnesota - Twin Cities
Minneapolis, MN12.2017
Skills
- Time Management
- Training and mentoring
- Client Registration
- Data Confidentiality
- Office Organization
- Guest Relations
Certification
CPR Certified
Timeline
Children's Service Desk Representative
Edward Elmhurst Health And Fitness
08.2022 - Current
Shift Leader
Chicago Swim School
01.2011 - 01.2018
Children's Service Desk Representative
Chicago Swim School
01.2011 - 01.2018
Training Leader
Chicago Swim School
01.2011 - 01.2018
Bachelor of Arts - Anthropology
University of Minnesota - Twin Cities