Elizabeth James
Statesboro,GA
Summary
Hardworking and motivated with several years of experience and record of success in various industry positions. Solid history balancing team performance, customer service targets and business objectives. Continuously seeking knowledge and prefer to learn many different trades in a position in order to assist in all possible ways. Dedicated to working closely with employees in a team based approach to maximize productivity and optimize procedures. Consistently encouraging myself as well as others to explore new opportunities and innovative solutions.
Overview
6
6
years of professional experience
Work History
Tour Guide/Ghost Actor
Ghost Town Trolley; Old Town Trolley Tours of Savannah/Historic Tours of America
Savannah, GA
06.2024 - Current
- Arrive and debrief in a timely and coordinated manner.
- Work alongside city ordinances and regulations according to tourism guidelines.
- Underwent extensive training to receive tour guide certification.
- Trained in public speaking- prioritizing in oral presentation, oratory, and elocution.
- Undergo monthly training courses to ensure of proper precautionary processes and procedures to lessen the risk of injury to both employees as well as guests.
- Trained in emergency preparedness to protect organization in times of crisis or conflict.
- Work in exposed environments/weather conditions.
- CPR certified.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Organized and conducted daily tours for groups of up to 30 people.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Developed guest relationships to achieve high level of satisfaction.
Tattoo & Body Artist/Independent Contractor
Sweet Peach Cosmetics & Tattoo Studio
Savannah, GA
05.2024 - Current
- Open and close shop.
- Coordinated shipping of products or services to customers in a timely manner.
- Analyzed customer feedback data to improve customer service processes.
- Managed quality control and maintained high level of customer satisfaction.
- Trained and certified in infant and adult CPR and Blood Borne Pathogen/Medical Emergency Services
- Worked with Square/Updated cash register systems
- Followed up-to date technological systems including data entry and information services
- Worked alongside with a team of professional specialists.
- Utilized various tattooing tools including needles, machines, inks, dyes, and other supplies.
- Provided consultations with customers to discuss the design and placement of desired body art.
- Researched current trends in body art techniques in order to create more innovative designs.
- Maintained cleanliness of work area throughout each shift, practiced sanitation and hygiene procedures that adhere to health regulations
- Developed original body art designs for clients based on their individual specifications.
- Organized and maintained a portfolio of completed artwork for reference purposes.
- Handled appointment booking, canceling and rescheduling.
- Scheduled appointments and managed client consultations efficiently.
- Promoted sales events and product launches to customers.
- Manage an entrepreneurial strategy to ensure of proper income vs outcome profit
- Work alongside with a team of professional specialists.
Tattoo & Body Artist/Independent Contractor
Blue Phoenix Tattoos
Statesboro, GA
05.2022 - 05.2024
- Opened and closed shop.
- Coordinated shipping of products or services to customers in a timely manner.
- Analyzed customer feedback data to improve customer service processes.
- Managed quality control and maintained high level of customer satisfaction.
- Trained and certified in infant and adult CPR and Blood Borne Pathogen/Medical Emergency Services
- Worked with Square/Updated cash register systems
- Followed up-to date technological systems including data entry and information services
- Worked alongside with a team of professional specialists.
- Utilized various tattooing tools including needles, machines, inks, dyes, and other supplies.
- Provided consultations with customers to discuss the design and placement of desired body art.
- Researched current trends in body art techniques in order to create more innovative designs.
- Maintained cleanliness of work area throughout each shift, practiced sanitation and hygiene procedures that adhere to health regulations
- Developed original body art designs for clients based on their individual specifications.
- Organized and maintained a portfolio of completed artwork for reference purposes.
- Handled appointment booking, canceling and rescheduling.
- Scheduled appointments and managed client consultations efficiently.
- Promoted sales events and product launches to customers.
Team Lead
Goodwill
Statesboro, GA
05.2021 - 03.2023
- Opened and closed store.
- Greeted customers in a friendly and engaging manner by ensuring customers and regulars felt welcomed.
- Worked the POS register systems and counted tills at beginning and end of night, reporting any discrepancies with higher management.
- Worked with data entry and information services to ensure production needs were met.
- Built and moved pallets/Gaylords.
- Loaded and unloaded delivery trucks.
- Cross-trained in several areas such as taking in donations, working register systems, pricing merchandise, and arranging merchandise (racks/buggies/wares) onto sales floor.
- Kept work areas clean, presentable, and free of safety hazards to maximize efficiency including the warehouse, merchandise, and sales area.
- Made sure to meet any cash-round up or other donation requirements.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs, remaining in close contact with home store, partner stores, and higher management throughout the Coastal Region.
- Attended management and coaching sessions throughout the region to encourage progress and discuss techniques to further improve customer and employee experience and satisfaction.
- Assisted the managers in setting achievable goals for the team while monitoring progress towards them, practicing teamwork and communication skills.
- Held daily, weekly, and monthly staff meetings to discuss progress, production and development goals, as well as safety concerns and education.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Delegated daily tasks appropriately according to individual skill sets to team members to optimize group productivity.
- Maintained accurate records of employee attendance and task completion times.
- Trained new staff in relevant processes and procedures, as well as tracking progress through one-on-one meetings.
- Held regular one-on-one meetings with staff members to encourage personal development when necessary.
- Collaborated with management team to implement new work procedures or policies.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries following OSHA regulations.
- Reviewed completed work to verify consistency, quality, and access to customer satisfaction.
- Understood and pursued safety protocols, as well as upheld the values at Southeast Georgia Goodwill.
Team Lead
Jersey Mike’s
Tifton, GA
08.2020 - 05.2021
- Opened and closed restaurant.
- Managed other employees as well as assisted in scheduling staff.
- Worked grill station, slicing station, and other preparatory food stations.
- Kept up to date on new products and advertising.
- Learned to multi-task in a fast-paced and pressured environment.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Delegated daily tasks to team members to optimize group productivity.
- Stocked and counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Followed established cash handling procedures when collecting payment from customers, as well as working POS and register systems.
- Ensured that all foods were prepared according to health department regulations.
- Properly stored all leftover food items after each shift.
- Assisted with inventory management and restocking supplies as needed.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted with loading and unloading deliveries from suppliers into storage areas.
- Managed catering orders and deliveries according to customer specifications.
- Replenished condiments at customer tables as needed.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Delivered food orders promptly and accurately to guests tables.
- Maintained accurate records of sales transactions for end-of-day reports.
- Organized take-out orders for customers who requested them.
- Prepared beverages such as coffee, tea, soda.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
Server
Red Lobster
Tifton, GA
05.2018 - 05.2020
- Assisted in training new servers.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Abraham Baldwin Agricultural College
12.2020
Criminal Justice Certifications -
Southern Regional Technical College
12.2018
High School Diploma -
Tift County High School
05.2018
Skills
- Organizational Skills
- Sociable
- Team-Oriented
- Punctual
- Hard-working
- Efficient
- Motivated
- Determined
- Adaptable
- Resourceful
- Customer Service
- Creative
- Strong leadership
- Safety Procedures
- Training and mentoring
- Public Speaking
Zip
30458
State
GA
City
Statesboro
References
- Crystal Lee, General Manager of Goodwill, (912) 585-5344
- Jodi Tapley, Assistant Manager of Goodwill, (912) 326-1280
- Deaven Platt, Coworker of Goodwill, (714) 351-0004
- Victoria Doster, Supervisor/Manager of Blue Phoenix Tattoos, (912) 574-9775
- Rhonda Hale, Family friend, (229)-457-9479
Timeline
Tour Guide/Ghost Actor
Ghost Town Trolley; Old Town Trolley Tours of Savannah/Historic Tours of America
06.2024 - Current
Tattoo & Body Artist/Independent Contractor
Sweet Peach Cosmetics & Tattoo Studio
05.2024 - Current
Tattoo & Body Artist/Independent Contractor
Blue Phoenix Tattoos
05.2022 - 05.2024
Team Lead
Goodwill
05.2021 - 03.2023
Team Lead
Jersey Mike’s
08.2020 - 05.2021
Server
Red Lobster
05.2018 - 05.2020
Abraham Baldwin Agricultural College
Criminal Justice Certifications -
Southern Regional Technical College
High School Diploma -
Tift County High School