Elizabeth J. Andrews
Seasoned Customer Service Rep/Aspiring Criminal Justice Career
Dallas,TX
Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balance401k matchPaid sick leaveWork from home optionPaid time offHealthcare benefitsFlexible work hoursCompany CultureCareer advancementSummary
High-achieving professional with a 4.0 GPA, degree in Criminal Justice & 15+ years of corporation experience. Expert in non-voice support, investigative research, & high-accuracy data management. Proven track record in high-priority departments (9-1-1 Support) & team leadership. Seeking a 100% remote role in Legal Intake, Case Management or Digital Operations.
Overview
26
26
years of professional experience
Work History
Digital Content & Community Manager
Self-Employed
01.2024 - Current
- Manage end-to-end digital operations & text-based engagement for a YouTube brand.
- Utilize data analytics to optimize growth & manage digital platform moderation.
Password Reset Representative
Blue Ally
01.2016 - 01.2017
- Provided technical troubleshooting & secure account resets for corporate employees.
- Assisted users with website navigation & portal access to ensure seamless business operations.
- Recognized as a primary contact for the 1-800-FREDDIE line for it technical accuracy
- Contract: Freddie Mac
Lead Technical Support Representative
Abacus
01.2016 - 12.2016
- Managed technical support & assisted with the coordination of the CDMA network migrations.
- Served as a lead representative, providing guidance & subject matter expertise to the team.
- Collaborated with management to identify & suggest process improvements to streamline operations.
- Contract: Steam Mobile
Sr. Customer Service Representative
Capital One Auto Finance
01.2014 - 01.2015
- Processed sensitive financial data, total loss insurance details & letters of guarantee.
- Conducted side-by-side training for new hires on software & administrative compliance.
Email Support Representative
PFS Web
01.2013 - 01.2014
- Resolved complex customer inquiries exclusively via email & ticket management systems.
- Specialized in high-end brand support (Lancôme/Clarisonic) & UPS shipping investigations.
- Clarisonic
Distributor Services Representative (9-1-1 Department Member)
Safeguard Business Systems
01.2013 - 01.2014
- Developed two separate company-wide databases: one for resource companies & one for discontinued products.
- Selected for a corporate focus group & assisted with new hire training & reference guides.
- Deluxe
Commercial Team Representative
Alliance Data Systems
01.2003 - 01.2006
- Promoted to the Commercial Team to manage specialized utility accounts & high-level research.
- Advocated for regulatory compliance by identifying discrepancies in overtime policies.
- Successfully & voluntarily collaborated with the Operations Manager to restructure policies based on state research findings.
Team Lead Representative
Greyhound Bus Lines, Inc.
01.2001 - 01.2003
- Promoted to Team Lead & concurrently nominated for Quality Assurance Agent & Traffic Coordinator roles.
- Assisted with new hire training & the bus driver interview process.
- Managed ADA trip scheduling & assisted with the bus driver interview process.
Education
Associate's Degree - Criminal Justice (Policing)
- President's List & Dean's List Award
- Laptop Award for Academic Excellence
- Honors: Student of the Month & Ignite Ambassador for Criminal Justice
- Key Coursework: Police Procedures (i.e.: terry stops, search & seizure), Forensic Studies, Investigative Procedures & Professional Ethics.
- GPA: 4.0
Skills
- Digital Communication
- Live Chat Support
- Email Management
- Community Moderation
- Criminal Justice Training
- Investigative Research
- Report Writing
- Regulatory Compliance
- Ethics
- Technical Excellence
- 65 WPM
- CRM
- Salesforce
- Siebel
- Secure Data Handling
- Operations
- Process Improvement
- New Hire Training
Job Search
Seeking 100% Remote Work, Operations, Compliance
Personal Information
Availability: Seeking 100% Remote Work
Timeline
Digital Content & Community Manager - Self-Employed
01.2024 - Current
Password Reset Representative - Blue Ally
01.2016 - 01.2017
Lead Technical Support Representative - Abacus
01.2016 - 12.2016
Sr. Customer Service Representative - Capital One Auto Finance
01.2014 - 01.2015
Email Support Representative - PFS Web
01.2013 - 01.2014
Distributor Services Representative (9-1-1 Department Member) - Safeguard Business Systems
01.2013 - 01.2014
Commercial Team Representative - Alliance Data Systems
01.2003 - 01.2006
Team Lead Representative - Greyhound Bus Lines, Inc.
01.2001 - 01.2003
Everest University Online - Associate's Degree, Criminal Justice (Policing)