Elizabeth Jimenez
Providence,RI
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in inventory control and problem-solving, consistently enhancing customer satisfaction and team performance.
Overview
22
22
years of professional experience
Work History
CHW Community Heal Worker
RI Supportnetwork
Pawtucket, RI
03.2025 - 08.2025
- Assisted with daily operational tasks to support team efficiency.
- Maintained organization of workspaces and supplies for optimal workflow.
- Implemented safety protocols to ensure compliance with industry standards.
- Collaborated with team members to resolve operational challenges quickly.
- Monitored equipment functionality, reporting issues for timely repairs.
- Documented processes and procedures for training new employees effectively.
- Worked fast to complete tasks and meet daily deadlines.
- Reported defective products or machinery to supervisor.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Improved team morale and productivity through effective communication and active listening skills.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
Counter Person
NAPA Auto Parts - Genuine Parts
Pawtucket, RI
08.2023 - 03.2025
- Assisted customers in locating automotive parts and accessories, enhancing overall service experience.
- Processed customer transactions efficiently using point-of-sale systems, reducing wait times.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Provided expert product knowledge to customers, facilitating informed purchasing decisions.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Handled customer inquiries and complaints professionally, ensuring high levels of satisfaction.
- Trained new staff on operational procedures and customer service standards, promoting teamwork.
- Implemented best practices for inventory management, contributing to reduced stock discrepancies.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Processed customer orders and accurately entered into order system.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Processed both cash and card purchases and returns.
- Managed multiple tasks in high-volume environment.
- Supported store promotions by effectively communicating deals and specials to customers.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Reconciled cash drawer and corrected any errors.
- Contributed to achieving sales targets through exceptional customer service and teamwork efforts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in implementing seasonal changes in menus or special promotional campaigns that increased traffic flow into the establishment.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Commercial Parts Professional
Advanced Auto Parts
Providence, RI
11.2003 - 04.2023
- Provided expert advice on automotive parts to enhance customer satisfaction and loyalty.
- Managed inventory levels to ensure availability of essential parts while minimizing excess stock.
- Trained new team members on product knowledge and customer service best practices to improve efficiency.
- Resolved customer inquiries and issues effectively, contributing to a positive shopping experience.
- Collaborated with suppliers to source high-quality parts, ensuring timely delivery and competitive pricing.
- Analyzed sales trends to optimize product placement and inventory management strategies for increased sales.
- Led initiatives for process improvements in parts ordering system, reducing lead times and operational costs.
- Conducted comprehensive market analysis to identify potential areas for business growth or improvement initiatives.
- Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
- Created, built and maintained professional customer relationships.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Education
GED -
CCRI
ProvidenceSkills
- Customer service
- Problem-solving
- Attention to detail
- Restocking skills
- Customer relations
- Production Assistance
- Supply management
- Preventive Maintenance
- Production support
- Quality control
- Item restocking
- Safety hazard removal
- Teamwork and collaboration
- Multitasking
- Relationship building
- Customer communication
- Cash handling
- Scheduling appointments
- Client relations
- Invoice processing
- Document review
- Document preparation
- Staff training
- Inventory control
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
CHW Community Heal Worker
RI Supportnetwork
03.2025 - 08.2025
Counter Person
NAPA Auto Parts - Genuine Parts
08.2023 - 03.2025
Commercial Parts Professional
Advanced Auto Parts
11.2003 - 04.2023
GED -
CCRI