Maribel Salazar Diaz
Fresno,USA
Summary
Customer Service Professional leveraging extensive experience to connect individuals with essential health resources and services. Proven track record of enhancing patient engagement and satisfaction by streamlining eligibility processes and advocating for access to care.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Community Health Worker CHW
Adventist Health Selma Clinic
Selma, California
2025.01 - Current
Community Health Worker CHW Preventive Services
Saint Agnes Health Hub
Fresno, CA
2024.01 - 2024.06
- Delivered information and training to beneficiaries for accessing health care.
- Connect to community resources necessary to promote beneficiary´s health
- Serve as a cultural liaison or assist a licensed health care provider to create a plan of care
- Coordinated outreach and resources to promote utilization of appropriate preventive services among beneficiaries
- Assisted patients with enrollment and maintenance in government and assistance programs to improve health outcomes
- Individual support or advocacy that assists a patient in preventing the onset or exacerbation of a health condition or preventing injury or violence
- Provide direct services such as first aide, interpretation and translation services, and culturally appropriate health education.
- Provided informal counseling and guidance on health behaviors while advocating for individual and community health needs
- Oversaw submission and tracking of IHSS applications for beneficiaries
- Guided patients in obtaining referrals to BHC facilities for treatment
Medicaid Eligibility Advocate
Parallon Healthcare
Selma, Reedley, Hanford, and Tulare, CA
2018.12 - 2024.01
- Conducted eligibility screenings, assessed patient financial requirements, and counseled patients on insurance benefits and co-payments.
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs.
- Obtain legal relevant medical evidence, physician statements and all other documentation required for eligibility determination, and complete and file applications.
- Re-verify benefits and obtain authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.
- Facilitated communication between patients, hospital staff, and government agencies to ensure seamless care.
- Engaged in case management to address and support diverse patient needs.
- Initiated and maintained follow-up with patients and government agency caseworkers to ensure timely processing of applications and required documentation.
- Documented progress notes in patient files and hospital computer system for accurate tracking of care.
- Ensures appropriate signatures are obtained on all necessary forms.
- Participated in ongoing, comprehensive training programs.
- Required to make field visits as necessary.
Administrative Aide
Community Action Partnership of Madera County
Madera, CA
2016.05 - 2018.04
- Welcomed office visitors, notifying staff of scheduled appointments to ensure timely engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Executed record filing system, enhancing document organization and accessibility for staff use.
- Maintain various files containing correspondence, reports, studies, regulations, and other types of material.
- Process status forms for staff and disburses payroll.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed Access databases, simplifying complex data into user-friendly formats for improved reporting.
SASP Coordinator
Centro La Familia Advocacy Services
Fresno, CA
2014.06 - 2016.09
- Established and nurtured relationships with community organizations, law enforcement, and the district attorney’s office to enhance support for victims.
- Partnered with law enforcement and district attorneys to enhance service delivery for sexual assault victims.
- Assisted sexual assault victims in identifying their support needs and connected them with relevant agencies.
- Provide victim advocacy support, court accompaniment to both criminal and civil court proceedings.
- Counseled individuals, groups, or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Conduct direct outreach and education presentations on the topic of sexual assault.
- Provide small group, one on one education, and peer support to victims of sexual assault.
- Maintained open and neutral position to expedite communication with victims.
- Wrote client reports and maintained documentation.
- Completed client intake and assisted with daily operations of advocacy services while maintaining and entering all client data and documentation in agency systems.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Exercised quick judgment in chaotic environments to keep patients safe.
- Interpret rules and regulations on various immigration requirements.
- Compiled and submitted monthly quantitative and qualitative data to Program Supervisor for quarterly progress reports and program evaluation.
Advocacy Coordinator
RCS Fresno
Fresno, CA
2007.01 - 2014.05
- Provide counseling, advocacy, accompaniment, and court accompaniment to survivors of sexual assault and domestic violence.
- Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
- Coordinated individual and group counseling to meet victim service standards.
- Provided comprehensive assessment, goal setting, and service plans.
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Facilitated Teen High School Support group "I Expect Respect."
- Responded to 24-hr Rape Crisis Center hotline.
- Provide client accompaniment to forensic exams and interviews.
- Constructed referral list of agencies and community resources for victims to provide aftercare services.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements, and procedures.
- Spearheaded awareness through public speaking to community and business groups.
- Attended interagency meetings and networked to create community partnerships.
- Assisted with daily Rape Crisis Center operations.
- Served as spokesperson for RCS Media, delivering key messages to the public.
- Enter client documentation into agency database system.
- Compiled detailed client histories using intake forms, interviews, and assessments to build complete picture for determining optimal therapeutic approaches.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Waitress and Supervisor
Leku-ona Restaurant
Firebaugh, CA
1998.01 - 2007.01
- Welcomed guests at entrance and guided them to their assigned tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Served food and drink orders to enhance guest satisfaction.
- Inspected dishes and kitchenware for cleanliness and proper presentation, reporting any issues to management.
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Transported soiled plates, glasses, and silverware to kitchen area for thorough cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Delivered excellent customer service to guests, fostering a welcoming and enjoyable dining experience
Physical Therapy Assistant
Physical Therapy Chuck Hall Assistant
Firebaugh, CA
1993.01 - 1995.01
- Conducted new patient orientations and addressed questions or concerns from new patients.
- Coordinated with office manager to file and track insurance claims and outstanding receivables, ensuring timely reimbursement.
- Prepared examination rooms before appointments and organized supplies, contributing to a streamlined patient experience.
- Handled multiple tasks simultaneously during busy office hours, maintaining workflow and patient satisfaction.
Cashier
Family Bargan Store
1990.01 - 1993.01
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them, and provide relevant information
- Provide excellent customer service to ensure satisfaction
- Make sales referrals, cross-sell products, and introduce new ones
- Greet customers when entering or leaving establishment
- Bagged items securely for customer transport
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Bagged, boxed, or wrapped packages for safe delivery
Education
West Hills College
Firebaugh, CA2016-01
Skills
- Community Outreach
- Health Education
- Resource Navigation
- Health Assessments
- Program Enrollment
- Client Assessments
- Customer Service
- Bilingual English and Spanish
- Problem Solving
- Decision Making
- Highly Organized
- Multitasking
- Time Management
- Self-motivated
- Dedicated
- Responsible
- Strong Communication
- Leadership Skills
- Empathy
- Honest
- Trustworthy
- Data Entry
Certification
- Certified paraprofessional crisis counselor for Survivors of Sexual Assault, Completing course work and training in accordance with the California Evidence Code 1035.2
- Certified paraprofessional crisis counselor for Domestic Violence, Completing course work and training in accordance with the California Evidence Code 1037.1
- Certified Facilitated in Self Defense, Fresno State
- Certified Community Health Worker
Timeline
Community Health Worker CHW
Adventist Health Selma Clinic
2025.01 - Current
Community Health Worker CHW Preventive Services
Saint Agnes Health Hub
2024.01 - 2024.06
Medicaid Eligibility Advocate
Parallon Healthcare
2018.12 - 2024.01
Administrative Aide
Community Action Partnership of Madera County
2016.05 - 2018.04
SASP Coordinator
Centro La Familia Advocacy Services
2014.06 - 2016.09
Advocacy Coordinator
RCS Fresno
2007.01 - 2014.05
Waitress and Supervisor
Leku-ona Restaurant
1998.01 - 2007.01
Physical Therapy Assistant
Physical Therapy Chuck Hall Assistant
1993.01 - 1995.01
Cashier
Family Bargan Store
1990.01 - 1993.01
West Hills College