ELIZABETH J JONES
NASHVILLE,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resource Navigator
Community Care Fellowship
Nashville, TN
03.2023 - Current
- Provided information and guidance to clients on how to access services and resources.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Facilitated client referrals to community agencies or other organizations as needed.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
Lead Teacher Prekindergarten
YMCA Margret Maddox Preschool
Nashville, TN
08.2018 - 03.2023
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Ensured compliance with state standards by incorporating them into lesson plans.
Hi-Set Proctor
Workforce Essentials Inc
, TN
02.2017 - 02.2020
- Greeted and checked-in test takers upon arrival at the proctoring site.
- Assisted test takers with instructions for taking exams.
- Monitored test takers to ensure exam integrity.
- Ensured that all applicable rules were followed during testing sessions.
- Provided technical assistance as needed for computer-based tests.
- Administered paper and pencil tests in a secure environment.
- Verified identification documents from each test taker prior to admittance into the testing area.
- Maintained accurate records of test results and attendance logs.
- Managed time limits and other restrictions on exams.
Hi-Set Administer
Davidson County Sheriff’s Office
, TN
02.2017 - 02.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Success Coach
Martha O’Bryan Center
, TN
07.2015 - 02.2017
- Developed, implemented and monitored individualized success plans for students.
- Coached students on goal setting and decision making to increase academic performance.
- Conducted regular meetings with students to review progress towards meeting goals.
- Facilitated workshops on study skills, stress management, time management and career exploration.
- Assisted in creating a positive learning environment by providing support to students in need of extra help.
- Provided crisis intervention services when needed including referrals for mental health services as appropriate.
- Mentored at-risk youth by providing guidance on personal development issues such as self-esteem and communication skills.
- Designed activities that encouraged teamwork among peers while developing life skills such as problem solving and conflict resolution.
ASA2
TDLWD
, TN
05.2015 - 02.2017
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Master of Science - Training and Development
Tennessee State University
Nashville, TN01-2015
Bachelor of Science - Business Management
University of Phoenix
Nashville, TN01.2012
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute
Nashville, TN01.2002
Skills
- Time Management
- MS Office
- Team building
- Complex problem solving
- Presentation skills
- Recordkeeping standards
- Decision-Making
- Multitasking
- Attention to Detail
- Reliability
- Emergency response training
- Adaptability and Flexibility
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
Timeline
Resource Navigator
Community Care Fellowship
03.2023 - Current
Lead Teacher Prekindergarten
YMCA Margret Maddox Preschool
08.2018 - 03.2023
Hi-Set Proctor
Workforce Essentials Inc
02.2017 - 02.2020
Hi-Set Administer
Davidson County Sheriff’s Office
02.2017 - 02.2018
Success Coach
Martha O’Bryan Center
07.2015 - 02.2017
ASA2
TDLWD
05.2015 - 02.2017
Master of Science - Training and Development
Tennessee State University
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute