TYLER THOMAS
San Jose,CA
Summary
An organized, administrative professional who has vast experience handling large volumes of clients and data. Possesses the ability to be flexible, embracing new challenges to enhance personal development, while contributing to the overall growth of an organization/company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resource Navigator
Goodwill Of Silicon Valley
02.2023 - Current
- Promoted programs and services of the organization to outside agencies and workforce partners.
- Counseled individuals in order to maximize their independence and employability, assisting as they cope with personal, social, and vocational difficulties.
- Maintained database of available community resources based on changes at the local, state and federal levels, factoring in changes to program and grant funding.
- Collaborated consistently with internal departments as well as external agencies to ensure a cohesiveness amongst parties which all aim to serve common populations in need.
Case Manager - Veteran Family Services
Goodwill Of Silicon Valley
07.2021 - 02.2023
- Assess a Veteran’s current housing situation to determine whether they fall under the scope of homeless or “at-risk” of homelessness according to Grant Guidelines
- Provides advocation and support for a Veteran as they move from a place of homelessness into their own stable housing unit
- Refers Veterans and family members to outside services in order to meet their basic needs, while addressing barriers which are preventing the achievement of stable housing, and their overall upward economic mobility
- Coordinate with internal staff as well as other County agencies and national entities to maintain an updated record of services and resources available to homeless Veteran community.
Case Manager - Veterans Employment Program
Goodwill Of Silicon Valley
06.2020 - 07.2021
- Determined a prospective client’s eligibility for the program through an initial phone screening
- Conducted intakes with new enrollees, providing a summary of program guidelines and services
- Completed necessary follow-ups with clients in a timely manner, addressing any needs and concerns, while offering support and guidance
- Collaborated with Business Developers to assist in resume writing, employment searches, trainings
Career Development Specialist
Goodwill Of Silicon Valley
12.2019 - 04.2020
- Performed initial intakes for new Goodwill hires as part of internal Career Development Program
- Tracked progress of client’s employment and goals through individualized service plans and coaching
- Facilitated classes related to personal development and communication skills.
Education
Bachelor of Arts - Environmental Studies
University of California
Skills
- Detail Oriented
- Prioritization and Time Management
- Strategic Planning
- Project Development
- Proficient Writer and Articulate Verbal Communicator
- Creative Problem Solver
- Collaborates and empowers as part of a team dynamic
Certification
- STEPS (Steps to Economic and Personal Success)
- SOARS (SSI/SSDI Outreach, Access, and Recovery)
- First Aid Certified
- Mental Health First Aid Certified
Timeline
Resource Navigator
Goodwill Of Silicon Valley
02.2023 - Current
Case Manager - Veteran Family Services
Goodwill Of Silicon Valley
07.2021 - 02.2023
Case Manager - Veterans Employment Program
Goodwill Of Silicon Valley
06.2020 - 07.2021
Career Development Specialist
Goodwill Of Silicon Valley
12.2019 - 04.2020
Bachelor of Arts - Environmental Studies
University of California
- STEPS (Steps to Economic and Personal Success)
- SOARS (SSI/SSDI Outreach, Access, and Recovery)
- First Aid Certified
- Mental Health First Aid Certified
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