Kelly Houston
Tulsa,United States
Summary
Accomplished manager with a history of successfully executing projects and programs. Strong ability to develop loyal client relationships and provide outstanding customer service. Dedicated to achieving high performance and operational excellence.
Overview
20
20
years of professional experience
Work History
Resource Navigator
Our Daily Bread Food and Resource Center
2024.08 - Current
- Coordinated and executed community events aimed at fostering collaboration and strengthening networking among participants.
- Forged collaborative relationships with local organizations to empower community members and address their needs.
- Coordinated resource allocation through collaboration with cross-functional teams to enhance community project and program effectiveness.
- Engaged with community stakeholders at public meetings and conferences to enhance organizational visibility.
- Administered project and event budgets to facilitate efficient financial resource distribution.
- Provided essential information and guidance to individuals seeking access to available community services and resources.
- Developed and implemented strategies aimed at fostering diversity and inclusivity in community programs.
Branch Manager
Express Employment Professionals
2021.10 - 2024.08
- Directed daily branch operations, supervising a team of 3 employees.
- Established performance metrics and executed regular evaluations to enhance staff productivity.
- Cultivated and strengthened relationships with existing clients to enhance customer satisfaction.
- Developed and executed marketing campaigns and promotional activities to enhance customer engagement.
- Monitored adherence to company policies, industry regulations, and legal requirements consistently. Addressed customer complaints and issues quickly to support high levels of customer satisfaction.
- Implemented employee recognition programs to enhance workplace morale.
- Facilitated regular meetings with staff members to align on goals, objectives, and expectations.
Museum Director
Oklahoma Historical Society: Cherokee Strip Museum & Pioneer Woman Museum
2013.01 - 2021.10
- Directed a team of six employees and numerous volunteers to execute strategic initiatives for the museum.
- Formulated and executed strategic fundraising plans to enhance organizational growth.
- Directed comprehensive operations management, encompassing budgeting, resource allocation, and performance oversight.
- Cultivated vendor relationships and negotiated contracts to enhance cost efficiency.
- Oversaw multiple large-scale projects from initiation to completion, ensuring adherence to budget constraints and deadlines.
- Facilitated communication between executive leadership at Oklahoma Historical Society and local museum board.
- Established quality control protocols to enhance museum exhibits and programs.
Emergency 911 Coordinator
City of Perry Police Department
2005.09 - 2010.05
- Oversaw emergency response coordination, maintaining clear communication channels between dispatch, first responders, and pertinent agencies.
- Implemented and updated emergency response protocols, ensuring enhanced operational performance and swift action during critical incidents.
- Oversaw a team of emergency response personnel, promoting collaboration and a strong sense of responsibility among team members.
- Executed comprehensive data management system deployment, focusing on accurate tracking of emergency calls and detailed response metrics.
- Engaged with local law enforcement and fire departments to ensure effective integration of emergency response services.
- Reviewed and interpreted incident reports to pinpoint trends and optimize emergency response effectiveness.
- Conducted evaluations and implemented upgrades to emergency equipment and technology, addressing changing operational needs.
- Reviewed and updated emergency management protocols in alignment with local, state, and federal regulatory requirements.
Education
Bachelor of Science - History
Oklahoma State University
Stillwater, OK, United States01.2005
Skills
- Team-oriented collaboration
- Community outreach
- Emergency management
- Program management
- Coordination of volunteers
- Graphic design with Canva
- Project management using Smartsheets and Microsoft Excel
- Financial tracking in QuickBooks
Timeline
Resource Navigator
Our Daily Bread Food and Resource Center
2024.08 - Current
Branch Manager
Express Employment Professionals
2021.10 - 2024.08
Museum Director
Oklahoma Historical Society: Cherokee Strip Museum & Pioneer Woman Museum
2013.01 - 2021.10
Emergency 911 Coordinator
City of Perry Police Department
2005.09 - 2010.05
Bachelor of Science - History
Oklahoma State University