Elizabeth Johnson
Mesa,AZ
Summary
Hardworking administrative professional well versed in employee retention, recruitment and coordinating hospital care. Excellent communication and problem solving skills with a self motivating nature and strong attention to detail.
Overview
13
13
years of professional experience
Work History
New Grad RN Recruiter
Wheeler Staffing Partners
Plano, TX
08.2023 - 11.2023
- Attended Hiring events.
- Finding and hiring qualified candidates.
- Screening candidates.
- Presenting offers to candidates and helped with onboarding processes.
- Schefule and conduct virtual interviews.
- Cultivate and maintain relationships with clients, hiring managers and candidates.
- Utilize recruiting tools and resources.
Patient Access Supervisor
Abrazo Arizona Heart Hospital
Phoenix, AZ
03012019 - 07.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various skill sets.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines for administrative staff.
- Responsible for obtaining prior authorizations.
- Discuss EOB with members.
- Resolve collection accounts and set up payment plans.
- Monitoring and managing accounts and billing.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
Lab Technician
ABRI
Dixon, CA
10.2011 - 10.2018
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Collected and organized data to perform data analysis and prepare technical reports.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Answered incoming calls in a professional manner, and directed calls to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork and ordering supplies.
Patient Access Representative Supervisor
Sutter Regional Medical Foundation
Fairfield, CA
01012001 - 10012011
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Recruiting and proactively search for qualified candidates.
- Account Receivable and Accounts Payable.
- Authorizations and resolution of denials.
- Reviewed and Interpreted EOB's.
- Responsible for escalation management of delinquent accounts with payers.
- Proficient in billing of Medicare, Medicaid and Commercial Insurance.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Reviewed account receivables for accuracy prior to sending out statements.
Non Injury Adjuster
USAA Insurance
Phoenix , AZ
01.2024 - Current
- Established reserves for each claim based on analysis of the facts and applicable law.
- Investigated insurance claims to determine liability.
- Maintained detailed records of all claim activities in a timely manner.
- Performed quality control reviews of claims files prior to closure.
- Demonstrated excellent communication skills when interacting with customers.
- Ensured compliance with regulatory requirements relating to claims handling.
- Resolved claims for insureds by providing relevant policy details and excellent customer service.
Education
Associate of Science - Nursing
College of The Redwoods
Eureka, CA06.1998
Skills
- Manage Daily operations to ensure timeliness of patient care
- Ensures that a current criteria- based job performance standard and applicable competencies exist for each staff member
- Database
- Promoting team work
- Responsible for hiring new staff and helping with recruitment process
- Accounts Receivable
- Excel and Microsoft Word
- Vendor Management
- KPI Analysis
- Sales Tracking
- Territory Sales Management
Timeline
Non Injury Adjuster
USAA Insurance
01.2024 - Current
New Grad RN Recruiter
Wheeler Staffing Partners
08.2023 - 11.2023
Lab Technician
ABRI
10.2011 - 10.2018
Patient Access Supervisor
Abrazo Arizona Heart Hospital
03012019 - 07.2023
Patient Access Representative Supervisor
Sutter Regional Medical Foundation
01012001 - 10012011
Associate of Science - Nursing
College of The Redwoods
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