Mina Henderson
Cedar Hill,TX
Summary
Pursued and upheld a position within the desired field sector to effectively apply professional skills.
Overview
30
30
years of professional experience
Work History
Senior Underwriter
Progressive Casualty Insurance
Dallas, TX
02.2019 - Current
- Evaluated complex insurance applications to assess risk and determine coverage options.
- Collaborated with agents to provide guidance on underwriting policies and procedures.
- Reviewed loss history and financial information to ensure compliance with company standards.
- Led training sessions for junior underwriters, enhancing team knowledge and efficiency.
- Streamlined processes by implementing best practices that improved turnaround times for approvals.
- Made decisions on acceptance, rejection, or modification of business proposals.
- Identified emerging trends within the industry and adapted underwriting strategies accordingly, staying ahead of competitors.
- Developed comprehensive underwriting guidelines that reduced inconsistencies and improved overall portfolio quality.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Medical Assistant NCT Tech
Urology Austin
Austin, TX
12.2005 - 02.2019
- Escorts patients to the exam room or treatment room as appropriate.
- Records patient data prior to each physician visit, including but not limited to, vital signs, allergies, and medication list.
- Assisting front office staff in the role of check-in and check-out, as necessary, answering phones, scheduling appointments, scanning in medical information/charts and any other duties assigned.
- Obtains all necessary patient records as required by physician.
- Assures appropriate consent has been obtained prior to treatment or procedures.
- Conducts patient assessments and obtains pertinent medical information for referral to the physician.
- Directs patients from the exam room to the next appropriate station, i.e., treatment room or appointment desk.
- Prepares and stocks exam rooms, orders such supplies as needed and maintains/controls drug samples.
- Assists physicians with Vasectomies, Cystoscopy, Prostate Biopsy, Bladder Biopsy, Excisions, Circumcision, SP Tube Placement, and all requested procedures.
- Performs lab procedures and processing of lab specimens as needed. Files all labs and outside reports accurately and as needed: Uri analysis, Urine Cytology, Urine Culture.
- Obtains blood specimens from peripheral sites: PSA, CMP, CBC, Bun Creatinine, as needed and in accordance with OSHA and universal precautions.
- Maintains all exam room disinfection protocols.
- Triages incoming patient telephone calls for referral to physician.
- Phones in prescriptions and makes other patient calls as required or directed by physicians.
- Obtains new patient records and previous test results, x-rays, scans, etc.
- Maintains a clean work environment and restocks the supply area as needed.
- Assist with any other staff/team member as requested or needed by the physicians, nurses, Site Managers.
- All other duties as assigned such as: Cather Removal and Insertion (urethral and supra pubic)
- Teaching Self Catheterization, Bladder Irrigation, Voiding Trials, BCG treatment, DMSO treatment, IC treatment, Mitomycin treatment, Eligard Injections, Lupron Injection, Rocephin Injections, Testosterone Injections, Toradol Injections, Staple Removal, J P tube Removal.
- X-rays: KUB, Cystograms, Urethrogram, Retrogrades.
Medical Assistant-Front /Back Office Administrator
Sugar Land Urology
Sugar Land, TX
08.1996 - 12.2005
- In the role of check-in and check-out, answering phones, scheduling appointments, scheduling surgeries, scheduling diagnostic procedures, Insurance Benefit Verification, Precertification for Surgeries, Diagnostic Testing, Medications. Co- Pay / Deductible Collection. Insurance Appeals, Insurance Payment Posting. Prescription Refill, Obtain medical information, Medical Records Custodian, Filing, Faxing.
- Back Office Duties all required such as:
- Prepares and stocks exam rooms, orders such supplies as needed and maintains/controls drug samples.
- Performs lab procedures and processing of lab specimens as needed. Files all labs and outside reports accurately and as needed
- Assists physicians with in- office Procedures.
- Obtains new patient records and previous test results, x-rays, scans, etc.
- Maintains all exam room disinfection protocols
- Assures appropriate consent has been obtained prior to treatment or procedures
- Ordering Supplies, Maintain Equipment.
Education
Medical Administrative Assistant - MAA- FRONT AND BACK OFFICE ASSISTANT
Texas School of Business
Houston, TXCertification - NCT XRAY TECHNICAL
San Antonio X-Ray School
San Antonio, TX01.2008
High School Diploma - All Required
Thrall High School
Thrall, TX05.1987
Skills
Assisted with front office operations and back office tasks Supported team members in daily administrative functions Contributed to maintaining efficient workflow processes
Implemented electronic medical record (EMR) systems to enhance patient data management
Executed manual charting processes to ensure accurate data representation
Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry
Executed word processing tasks to enhance document quality and efficiency
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted teams in completing projects on schedule and within budget Supported project management activities to enhance team collaboration Contributed to the development of project documentation and reports
Assisted in conducting X-ray examinations to support diagnostic processes Helped maintain equipment and ensure proper functioning for accurate imaging Collaborated with healthcare professionals to facilitate patient care and comfort during procedures
Executed accurate data entry processes to ensure information integrity
Assisted in managing collections processes to recover outstanding debts Supported team efforts to maintain accurate records of accounts Contributed to improving customer communication regarding payment schedules
Oversaw daily batch closeout procedures, ensuring accuracy and timeliness
Coordinated precertification and prior authorization processes to support patient care Assisted in gathering necessary documentation for insurance approvals Facilitated communication between healthcare providers and insurance companies to expedite approvals
Assisted in processing medical claims accurately and efficiently Supported billing teams in resolving discrepancies and ensuring timely payments Collaborated with healthcare providers to gather necessary documentation for claims submission
Resolved claims disputes through thorough investigation and analysis of case details
Leveraged expertise in ICD-9 and CPT coding to ensure accurate medical billing and documentation
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Demonstrated exceptional phone etiquette to enhance client interactions
Executed effective problem-solving strategies to address and resolve issues promptly
Executed comprehensive risk assessment procedures to identify potential vulnerabilities
CUST
Authorized to work in the US for any employer
Timeline
Senior Underwriter
Progressive Casualty Insurance
02.2019 - Current
Medical Assistant NCT Tech
Urology Austin
12.2005 - 02.2019
Medical Assistant-Front /Back Office Administrator
Sugar Land Urology
08.1996 - 12.2005
Medical Administrative Assistant - MAA- FRONT AND BACK OFFICE ASSISTANT
Texas School of Business
Certification - NCT XRAY TECHNICAL
San Antonio X-Ray School
High School Diploma - All Required
Thrall High School