Elizabeth Johnson
Brownstown,IL
Summary
Hardworking and reliable professional with a strong background in team leadership, customer service, and facility maintenance. I have experience managing busy shifts, handling complex customer returns, and maintaining a high standard of cleanliness and safety in professional environments. I am a dedicated team player who is quick to learn, calm under pressure, and focused on getting the job done right.
Overview
2027
2027
years of professional experience
Work History
Environmental Services Housekeeper
Sarah Bush Lincoln
Vandalia, IL
2023 - Current
- Oversaw compliance with cleanliness and sanitation standards in patient rooms and common areas.
- Utilized cleaning equipment, including floor buffers and vacuums, to maintain cleanliness standards.
- Managed inventory and replenishment of toiletries and linens to guarantee consistent availability.
- Executed safety protocols to manage hazardous materials with precision and care.
- Facilitated collaboration with nursing staff to optimize cleaning schedules according to patient requirements.
- Facilitated training sessions for new team members on effective cleaning techniques and policies.
- Executed regular inspections to pinpoint areas requiring further attention or repairs.
- Streamlined task management to ensure timely completion of assignments through effective prioritization of workload based on urgency and importance.
- Executed cleaning and disinfection protocols for patient exam rooms, surgery suites, and common areas.
Crew Leader
Subway
Vandalia, IL
07.2021 - 08.2023
- Shift Management: Act as the leader in charge, covering shifts and overseeing restaurant operations in the absence of a manager.
- Customer Service: Deliver exceptional service, managing customer interactions and resolving complaints quickly to ensure satisfaction.
- Food Safety & Quality: Maintain strict adherence to food safety, sanitation, and quality standards. This includes food handling and temperature monitoring.
- Team Leadership: Train new employees, delegate tasks, and provide direction to Sandwich Artists.
- Cash Control: Operate the Point of Sale system, conduct cash drops, and reconcile cash drawers.
- Inventory Management: Track inventory levels, assist with weekly orders, and manage inventory counts.
- Operational Cleanliness: Ensure the restaurant, including dining areas and restrooms, is clean and meets company standards.
Customer Service
Walmart
Vandalia, IL
06.2019 - 07.2021
- Refund & Exchange Management: Process customer returns, exchanges, and refunds accurately.
- Conflict Resolution: Address and resolve customer complaints immediately.
- Merchandise Processing: Verify returned items against refund slips and ensure all items are scanned correctly before they are returned to the sales floor or sent to claims for processing.
- Financial Services: Assist customers with money services, such as sending or receiving transfers, while upholding legal and company regulations.
- Record Keeping: Maintain accurate sales tax-exempt records and complete all necessary defective slips for damaged goods.
- Information Hub: Provide directions, product information, and store policy updates to guests.
- Point of Sale Proficiency: Operate cash registers, reconcile cash drawers, and assist with high-volume transaction periods.
Education
No Degree - Nursing
Kaskaskia College
Centralia, ILHigh School Diploma -
Brownstown High School
Brownstown, IL05.2019
Skills
- Teamwork
- Communication
- Problem-Solving
- Time Management
- Adaptability
- Work Ethic
- Cash Handling
- Customer Service
- Safety/Sanitation
Accomplishments
AWARDS & HONORS
- President’s List | 2023-2024 |
- Recognized for maintaining a perfect 4.0 GPA while enrolled in 15+ credit hours per semester.
Timeline
Crew Leader
Subway
07.2021 - 08.2023
Customer Service
Walmart
06.2019 - 07.2021
Environmental Services Housekeeper
Sarah Bush Lincoln
2023 - Current
No Degree - Nursing
Kaskaskia College
High School Diploma -
Brownstown High School