Summary
Overview
Work History
Education
Skills
Skills
Professional Objectives
Additional Qualifications
Timeline
Generic

Mary Shontelle Koffa

St Louis

Summary

Professional Objectives: Picking/Packaging/Mail Sorting/Receiving/Hotel room attendant

Overview

13
13
years of professional experience

Work History

Environmental Services Housekeeper

River city casino and hotel
St Louis
11.2023 - Current
  • Maintained cleanliness and sanitation in common areas.
  • Operated cleaning equipment such vacuums.
  • Assisted in training new staff on cleaning standards and procedures.
  • Cleaned and sanitized bathrooms, offices and other areas according to prescribed procedures.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Kept trash cans empty by removing regularly from bathrooms and hallways.
  • Dusted, swept and mopped to maintain clean, safe environment for guests.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Followed safety procedures when using chemical agents to clean surfaces.
  • Kept storage areas organized and free of clutter by disposing of unused items appropriately.
  • Maintained inventory of cleaning supplies used throughout shift.
  • Used ladders to reach high ceilings and walls for dusting purposes.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Serviced, cleaned and restocked restrooms.

Sorting/ Labelling

UPS Mail Innovation
San Leandro
11.2015 - Current

Caregiver

Visiting Angels Home Care
St Louis
10.2021 - 09.2023
  • Assisted clients with daily living activities and personal care tasks.
  • Provided companionship and emotional support to enhance client well-being.
  • Followed care plans to ensure adherence to client needs and preferences.
  • Communicated effectively with clients, families, and healthcare professionals.
  • Documented daily activities and changes in client conditions accurately.
  • Supported bathing, dressing and personal care needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Followed care plan and directions to administer medications.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.

Caregiver

THE KEY
St Louis
09.2020 - 09.2022
  • Assisted clients with daily living activities and personal care tasks.
  • Maintained a clean and safe environment for clients' comfort and well-being.
  • Communicated effectively with clients to understand their needs and preferences.
  • Supported medication management by reminding clients of their schedules.
  • Documented client progress and reported any changes to supervisors promptly.
  • Engaged clients in activities to promote mental stimulation and social interaction.
  • Collaborated with healthcare professionals to ensure coordinated care for clients.
  • Provided companionship and emotional support to enhance clients' quality of life.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Accompanied clients to social events such as movies or plays.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Assisted clients with maintaining good personal hygiene.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Housekeeping Room Attendant

BJC. Missouri Baptist Medical Center
St Louis
09.2019 - 09.2021
  • Maintained cleanliness and sanitation in patient rooms and common areas.
  • Replenished supplies such as linens, toiletries, and cleaning products.
  • Operated cleaning equipment including vacuum cleaners and floor scrubbers.
  • Followed safety protocols to ensure a safe environment for patients and staff.
  • Reported maintenance issues and safety hazards to supervisors promptly.
  • Organized storage areas for efficient access to cleaning supplies and equipment.
  • Assisted in training new staff on cleaning procedures and best practices.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Communicated effectively with team members about daily assignments and task progress.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.

Environmental Services

River city casino and hotel
St Louis
04.2018 - 07.2019

Environmental Services Housekeeper

River city casino and hotel
St Louis
04.2018 - 07.2019
  • Cleaned and sanitized casino slot machines, bathrooms, offices and other areas according to prescribed procedures.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Kept trash cans empty by removing regularly from bathrooms and lobby areas.
  • Dusted, swept and mopped to maintain clean, safe environment for guests.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Used ladders to reach high ceilings and walls for dusting purposes.
  • Kept business entrances clean, tidy and professional in appearance.

School Cleaner

ABBCO
St Louis
12.2017 - 03.2018
  • Maintained cleanliness of classrooms, hallways, and common areas.
  • Operated cleaning machines for efficient floor maintenance.
  • Disposed of waste and recyclables following safety guidelines.
  • Restocked supplies in restrooms and break rooms regularly.
  • Assisted in organizing cleaning schedules for effective workflow.
  • Sweep and mop floors in classrooms, hallways, and stairwells.
  • Empty trash cans and replace liners.
  • Clean and sanitize bathrooms, sinks, toilets, urinals, and other fixtures.
  • Vacuum carpets and rugs.
  • Report any damaged items to the supervisor.
  • Ensure all areas are properly stocked with necessary supplies.
  • Dust furniture, window sills, baseboards, shelves, and other surfaces.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Package Handler

PrideStaff
St. Louis
07.2017 - 12.2017
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Assisted in training new employees on package handling processes.
  • Picked products using RF scanner to fill orders.
  • Managed inventory levels by tracking incoming and outgoing packages.

Picking/Packing

ThredUP
San Leandro
08.2015 - 01.2016

Picking/Packing/Receiving/Shipping

Worldpac Inc.
Newark
06.2015 - 07.2015

Sorting

DHL Global Mail
Union City
02.2015 - 04.2015

Picking/Receiving

Adecco Staffing
Lawrenceville
08.2013 - 11.2013

Room Attendant

Hilton Frontenac
St. Louis
04.2012 - 08.2013

Education

Less than high School Graduate -

Clarkston High School
Clarkston, GA

Skills

  • Safety compliance
  • Team collaboration
  • Organizational skills
  • Mopping and sweeping
  • Restroom sanitation
  • Cleaning and sanitizing
  • Vacuuming and sweeping
  • Trash removal
  • Environmental sanitation
  • Workplace safety compliance
  • Floor maintenance
  • Vacuuming
  • Teamwork
  • Teamwork and collaboration

Skills

Measure, weigh, and count products and materials., Remove completed or defective products or materials., Record product, packaging, and order information on specified forms and records., Obtain, move, and sort products, materials, containers, and orders, using hand tools., Receive and sort mail and load it on delivery carts., Distribute mail to appropriate recipients or departments., Provide support in picking and packing promotional material., Clean/service guest rooms and baths and replenish room and bath supplies., Promote a positive image of the property to guests while being pleasant, honest, friendly., Ensure security of guest rooms and privacy of guests.

Professional Objectives

  • Picking
  • Packaging
  • Mail Sorting
  • Receiving
  • Hotel room attendant

Additional Qualifications

  • Trilingual verbal communication skills: English, Grebo and French.
  • Team player; ability to work in diverse social environment with minimal or no supervision.
  • Extremely punctual and reliable.
  • Highly motivated, driven to achieve exceptional results.
  • Proficient use of Microsoft office suite, internet savvy.
  • Superb interpersonal skills and strong analytical and organizational skills.

Timeline

Environmental Services Housekeeper

River city casino and hotel
11.2023 - Current

Caregiver

Visiting Angels Home Care
10.2021 - 09.2023

Caregiver

THE KEY
09.2020 - 09.2022

Housekeeping Room Attendant

BJC. Missouri Baptist Medical Center
09.2019 - 09.2021

Environmental Services

River city casino and hotel
04.2018 - 07.2019

Environmental Services Housekeeper

River city casino and hotel
04.2018 - 07.2019

School Cleaner

ABBCO
12.2017 - 03.2018

Package Handler

PrideStaff
07.2017 - 12.2017

Sorting/ Labelling

UPS Mail Innovation
11.2015 - Current

Picking/Packing

ThredUP
08.2015 - 01.2016

Picking/Packing/Receiving/Shipping

Worldpac Inc.
06.2015 - 07.2015

Sorting

DHL Global Mail
02.2015 - 04.2015

Picking/Receiving

Adecco Staffing
08.2013 - 11.2013

Room Attendant

Hilton Frontenac
04.2012 - 08.2013

Less than high School Graduate -

Clarkston High School

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