Patrecia Watts
Edwardsville,IL
Summary
Organized and dependable Manager and Cashier with a background in sales, marketing and advertising. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Expertise in forecasting and client needs assessments. Experienced professional with strong leadership, training and relationship building skills. Client focused sales representative with 8+ years of providing solutions to customer. Meticulous duel rater, excellent at juggling multiple tasks and working under pressure.
Overview
13
13
years of professional experience
Work History
Manager
River City Casino & Hotel
03.2023 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Handled a 2 million dollar daily cash flow with a bank that holds over 50 million.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained and managed a 26 person team of cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Drivers Merchandiser Assistant
Coke Cola
05.2021 - 02.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Duel Rate Cage Cashier
River City Casino & Hotel
05.2016 - 05.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Kept track of the high rolling players to ensure they were properly logged on our tracking system.
Shift Manager
Rally's
06.2011 - 05.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
No Degree - Cosmetology
Vatterott College - Berkeley
St Louis, MOHigh School Diploma -
Edwardsville Highschool
Edwardsville, IL05.2006
Skills
- Liaison
- Advanced Cashier skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cash handling and management
- Documentation And Reporting
- Attention to Detail
- Issue Resolution
- Meticulous attention to detail
- Sales strategy development
Timeline
Manager
River City Casino & Hotel
03.2023 - Current
Drivers Merchandiser Assistant
Coke Cola
05.2021 - 02.2023
Duel Rate Cage Cashier
River City Casino & Hotel
05.2016 - 05.2021
Shift Manager
Rally's
06.2011 - 05.2016
No Degree - Cosmetology
Vatterott College - Berkeley
High School Diploma -
Edwardsville Highschool
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