Samantha Mouanghane
St.Louis,MO
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
8
8
years of professional experience
Work History
Barista
River City Casino & Hotel
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Teller
US Bank
05.2017 - 04.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
No Degree - Accounting
St. Louis Community College
Forest Park/KirkwoodHigh School Diploma -
Affton High School
St. Louis, MO07.2014
Skills
- ABILITIES
- Strong organizational, multitasking, communication, interpersonal and customer service skills
- Broad office skills including handling correspondence, phone etiquette, data entry, various money management
- Ability to work with a variety of customers and establish credibility with customers Face to face customer service, problem solving, reviewing customers' accounts
- Adhered to strict operations and guidelines for bank
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposits, cashing checks
- Balancing cash drawers and coin machines
- Word processing: 140 wpm
- Ten Key Keypad 185 kpm
- Software:
- Microsoft Word, Excel, Wizard, US bank Fusion
- Rapid 10-key data entry
- Payment processing
Timeline
Barista
River City Casino & Hotel
10.2022 - Current
Teller
US Bank
05.2017 - 04.2025
No Degree - Accounting
St. Louis Community College
High School Diploma -
Affton High School
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