Ronnie Allen
Saint Louis,MO
Summary
Worked at River City Casino since it opened in 2010. In this time span, advanced from a Part-Time Dealer to Full Floor Supervisor. Left Table Games as a Supervisor to become a Slot Dual Rate Supervisor, learning another aspect of the business. Returning to Table Games as a Dual Lead, learning how to manage the casino floor not just a section. Having a positive and upbeat personality, and a willingness to learn has been shown throughout my career at River City, it's who I am. I've built lasting relationships with many guest and team members over the years in table games, and slots. I have a motto; "Make our guest feel good about spending their money with us".
Overview
12
12
years of professional experience
Work History
Dual Assistant Casino Ops Shift Manager
River City Casino & Hotel | LEMAY
08.2019 - Current
- Manage Table Games staff according to business needs
- Acknowledge customer issues and resolved their problems quickly and efficiently
- Prepare reports, opening, and closing of games as needed.
- Effectively communicating with other employees and upper management to ensure complete care of customers and business needs
- Provide training and development to new Dealers, Dual Rate Supervisors, and Supervisors
- Running casino floor adjusting to business needs
- Inventory of cards and dice
Dual Rate Slot Floor Manager
River City Casino & Hotel
St. Louis, MO
10.2018 - 08.2019
- Paid and verified jackpots on slot machines.
- Responsible for assigned casino funds.
- Assisted in training of new personnel on slot machines and managerial paperwork
- Provided excellent guest service
- Promoted the Players Card program to non-card members.
Table Games Floor Manager
River City Casino & Hotel
St. Louis, MO
11.2016 - 10.2018
- Offer exceptional guest service
- Supervise dealers and ensure the integrity of Table Games
- Worked with new dealers to boost confidence and improve game knowledge, Sharing experiences, encouragement, and developing dealers to become Dual Rate Supervisors.
Dual Rate Table Games Manager
River City Casino & Hotel
St. Louis, MO
06.2013 - 11.2016
- Keep accurate accounting of table inventory
- Order fills and credits as needed for business levels on table games
- Issue comps to guest based on their play.
- Monitored gaming operations continuously to check on dealers and players.
Table Games Dealer
River City Casino & Hotel
St. Louis, MO
02.2010 - 06.2013
- Knowledge of all aspects of games dealt
- Ensure game protection at all times
- Built relationships with guest
- Learned games not offered in dealer school on my breaks.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
Associates Degree - Business Administration
St. Louis Community College - Florissant Valley
2010
Skills
- Exceptional customer service
- Ambitious to learn new skills and take on new challenges
- Ability to prioritize and manage time as needed
- Positive attitude
- Creating a welcoming environment for guest and team members
Affiliations
Awarded Team Member of the month for Excellence in customer service 2017.
Chosen as Employee of the Year in 2017.
Awarded Team Member of the month for Care 2019.
Timeline
Dual Assistant Casino Ops Shift Manager
River City Casino & Hotel | LEMAY
08.2019 - Current
Dual Rate Slot Floor Manager
River City Casino & Hotel
10.2018 - 08.2019
Table Games Floor Manager
River City Casino & Hotel
11.2016 - 10.2018
Dual Rate Table Games Manager
River City Casino & Hotel
06.2013 - 11.2016
Table Games Dealer
River City Casino & Hotel
02.2010 - 06.2013
Associates Degree - Business Administration
St. Louis Community College - Florissant Valley
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