Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Klein

Norwich,CT

Summary

Dynamic Casino Supervisor with a proven track record at Mohegan Sun Casino, enhancing customer satisfaction through exceptional service and targeted promotions. Skilled in cash handling and banking procedures, I effectively managed large transactions while ensuring compliance with regulations. Dependable leader committed to continuous staff improvement and optimizing player experiences.

Overview

8
8
years of professional experience

Work History

Casino Supervisor/ Casino Banker/ Casino Cashier

Mohegan Sun Casino
11.2017 - 05.2025
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
  • Enhanced player experience by developing targeted promotions and events that drove repeat business.
  • Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
  • Implemented strategies for optimizing game offerings based on player preferences and market trends.
  • Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
  • Adhered strictly to anti-money laundering protocols by following proper identification verification procedures for large transactions.

Education

GED -

Norwich Adult Education
Norwich, CT

Skills

  • Cash handling expertise
  • Banking procedures
  • Dependability
  • Cash drawer balancing
  • Exceptional customer service

Timeline

Casino Supervisor/ Casino Banker/ Casino Cashier

Mohegan Sun Casino
11.2017 - 05.2025

GED -

Norwich Adult Education

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Melissa Klein