Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pandora Martin

Lake Charles

Summary

Results-driven financial professional prepared for role in high-paced casino environment. Proven ability to manage cash transactions, maintain strict compliance with regulations, and deliver outstanding customer service. Strong focus on team collaboration and flexibility to adapt to changing needs while ensuring operational efficiency. Key skills include cash handling, customer interaction, and regulatory adherence.

Overview

19
19
years of professional experience

Work History

Casino Cage Cashier

Golden Nugget Casino
05.2018 - Current
  • Maintained cleanliness and organization of cage area to ensure efficient operations.
  • Monitored cash flow and reported discrepancies to management promptly.
  • Learned casino software for tracking transactions and balancing cash drawers effectively.
  • Collaborated with colleagues to enhance workflow efficiency and minimize wait times for patrons.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
  • Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
  • Handled money, ticket and chips exchanges for customers.

Casino Cage Cashier

Isle of Capri Casino
04.2006 - 05.2018
  • Collaborated with management to address concerns or discrepancies in a timely manner, ensuring accurate record-keeping and compliance.
  • Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
  • Supported colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Maintained cleanliness and organization of cage area to ensure efficient operations.
  • Monitored cash flow and reported discrepancies to management promptly.
  • Learned casino software for tracking transactions and balancing cash drawers effectively.
  • Collaborated with colleagues to enhance workflow efficiency and minimize wait times for patrons.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
  • Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
  • Handled money, ticket and chips exchanges for customers.

Education

High School Diploma -

Westlake High
Westlake, LA

Associate of Applied Science - Process Technology

Sowela Technical Community College
Lake Charles, LA
12-2025

Skills

  • Dependability
  • Strong ethics
  • Customer identification
  • Cash handling expertise
  • Credit card processing
  • Cash drawer balancing
  • Compliance monitoring
  • Patience and tact
  • Gaming industry awareness
  • Transaction recording
  • Check cashing
  • Casino regulations
  • Accountability
  • Cash handling
  • Currency exchanges
  • Jackpot payouts
  • Gaming regulation compliance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction

Timeline

Casino Cage Cashier

Golden Nugget Casino
05.2018 - Current

Casino Cage Cashier

Isle of Capri Casino
04.2006 - 05.2018

High School Diploma -

Westlake High

Associate of Applied Science - Process Technology

Sowela Technical Community College

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Pandora Martin