Dawn Davis

• Processed cash transactions efficiently and accurately in high-volume environment.
• Managed customer inquiries and resolved issues to enhance guest experience.
• Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
• Sold chips, tokens, and tickets to patrons.
• Banks that I work at the casino cage consist of,

Marker Bank- issue and payments of markers, deposits and

withdrawals.

Chip Bank- processing chip fills and credits for table games and

casino cage.

Main Bank-balancing all ins and outs of the cage during the shift,

including buys

Frontline Cashier- issue markers, payments, issue ez pay tickets and redemptions. Exceptional customer service.

• Worked multiple banks at the casino cage includes

Main Bank- balancing all ins and outs of the bank including

window buys.

Marker Bank- input marker issues, payment, deposits and

withdrawals.

Chip Bank- process fills and credits from casino pits and cashiers

Frontline cashier includes cashing and issuing ez pay tickets,

marker issue and payments also cash advances.

Giving exceptional customer service

• Processed cash transactions efficiently and accurately in high-volume environment.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Calculated and verified value of players' winnings or losses.

• Handled money, ticket and chips exchanges for customers.
• Processed various cash transactions and answered gaming customer questions.
• Supported colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
• I can work all banks at the casino cage including marker bank, main bank, chip bank and employee cage.
• Working seven years at the Flamingo Hilton, I had the opportunity to open a new casino, Paris Hotel & casino in Las Vegas, Nv