Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Holden

Stephanie Holden

NEW ROADS,LA

Summary

Accomplished Casino Cage Cashier at Mid River with expertise in cash handling and conflict resolution. Demonstrated dependability and professionalism, enhancing operational efficiency and ensuring compliance with gaming regulations. Proven track record in training new staff and improving departmental performance, leveraging strong work ethic and integrity to deliver exceptional customer service.

Overview

10
10
years of professional experience

Work History

Casino Cage Cashier

Mid River
10.2020 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
  • Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
  • Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
  • Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.

Casino Cashier

Pablos Casino
10.2022 - 12.2023
  • Adhered strictly to anti-money laundering protocols by following proper identification verification procedures for large transactions.
  • Streamlined cash handling procedures for improved efficiency and reduced errors.
  • Collaborated with other team members to ensure smooth operations during high-volume periods.
  • Established trust with coworkers and supervisors through consistent adherence to company policies and ethical practices.
  • Paid winnings and collected losing bets as established by rules and procedures of each specific game.
  • Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
  • Utilized advanced problem-solving skills when addressing complex customer inquiries or troubleshooting technical issues with equipment.
  • Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
  • Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
  • Improved overall departmental performance by actively participating in ongoing training sessions and incorporating feedback from evaluations.
  • Handled money, ticket and chips exchanges for customers.

Private Home Caregiver

Self-employeed
04.2015 - 09.2020
  • Enhanced client comfort by providing compassionate and attentive care in a private home setting.
  • Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
  • Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
  • Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
  • Conducted regular assessments on clients'' well-being through structured evaluations ensuring that any concerning observations were promptly reported.
  • Developed strong rapport with clients through active listening skills, empathy, patience, and humor when appropriate.
  • Improved overall quality of life for clients by addressing their physical, emotional, social, and cognitive needs in a holistic manner.
  • Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.

Education

Ged -

Fulton Education Center
Fulton, NY
01.1997

Skills

  • Dependability
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Customer assistance
  • Cash handling
  • Customer service excellence
  • Professionalism and courtesy
  • Conflict resolution
  • Decision making aptitude

Timeline

Casino Cashier

Pablos Casino
10.2022 - 12.2023

Casino Cage Cashier

Mid River
10.2020 - Current

Private Home Caregiver

Self-employeed
04.2015 - 09.2020

Ged -

Fulton Education Center

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