Stephen Hall
Longview,TX
Summary
Proven leader at Margaritaville Casino, adept in workflow optimization and customer support, significantly enhancing operational efficiency and guest satisfaction. Leveraged attention to detail and a positive attitude to foster team cohesion and drive continuous improvement. Expert in operational reporting and casino operations, consistently delivering results beyond expectations.
Overview
19
19
years of professional experience
Work History
Dual Rate Casino Operations Assist. Shift Manager
Margaritaville Casino
01.2020 - Current
- Managed day to day operations of 40+ table games and 1200+ slots alongside Casino Manager and in absence of, while effectively communicating all pertinent information with Casino Director/Management team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Analyzed and adjusted table spread/minimums based on casino volumes to efficiently meet our business/labor needs daily.
- Assisted with interviewing/hiring process of new casino operations employees to bolster our team.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into with our team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture while boosting team efficiency and effectiveness.
Table Games Floor Supervisor
Margaritaville Casino
05.2013 - 01.2020
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Oversaw and evaluated a team of 10+ casino dealers including sit downs for feedback, training, and mentorship.
- Created annual written evaluations for team members aimed to praise strengths and address weaknesses to further help our team be successful.
Dual Rate Supervisor/Casino Table Games Dealer
Sam's Town Casino
04.2006 - 02.2013
- Notified table games leadership of irregularities in play for prompt resolution.
- Performed accurate and efficient dealing to follow gaming procedures.
- Monitored chips purchases, table inventories, and player win ratios.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Efficiently managed accurate money transfers and protected transactions with casino procedures.
Education
No Degree - Computer And Information Systems
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Airline High School
Bossier City, LA05-2003
Skills
- Attention to Detail
- Positive Attitude
- Professional and Friendly
- Customer Support
- Workflow Optimization
- Operational Reporting
Timeline
Dual Rate Casino Operations Assist. Shift Manager
Margaritaville Casino
01.2020 - Current
Table Games Floor Supervisor
Margaritaville Casino
05.2013 - 01.2020
Dual Rate Supervisor/Casino Table Games Dealer
Sam's Town Casino
04.2006 - 02.2013
No Degree - Computer And Information Systems
Bossier Parish Community College
High School Diploma -
Airline High School
Similar Profiles
Millie SmithsonMillie Smithson
Professional Server at Margaritaville CasinoProfessional Server at Margaritaville Casino
James BatesJames Bates
Kitchen Line Cook at Margaritaville CasinoKitchen Line Cook at Margaritaville Casino
Silcily NashSilcily Nash
Surveillance Operator at Margaritaville CasinoSurveillance Operator at Margaritaville Casino