Sean Whitten
Las Vegas,NV
Summary
Adept at ensuring gaming integrity and compliance, my tenure at Resorts World Las Vegas honed my skills in game security measures and staff development. With a knack for resolving disputes and enhancing customer satisfaction, my professional approach and strong decision-making capabilities have significantly contributed to operational excellence.
Overview
16
16
years of professional experience
Work History
Casino Dual Rate Pit Manager
Resorts World Las Vegas
Las Vegas, NV
06.2022 - Current
- Monitored daily gaming activity to ensure compliance with all applicable laws and regulations.
- Interpreted game guidelines and betting limits.
- Circulated gaming tables to monitor dealer operations and player participation.
- Explained game rules, betting limits, and house policies.
- Resolved any disputes between customers or employees quickly and fairly.
- Addressed patron complaints and quickly payout errors and disputes.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Casino Floor Supervisor
Resorts World Las Vegas
Las Vegas, NV
06.2021 - Current
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
- Ensured compliance with all applicable gaming regulations and policies.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Monitored table games operations to ensure accuracy, fairness and adherence to established standards.
Casino Dealer
Encore Las Vegas
Las Vegas, NV
12.2008 - 06.2021
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Casino Dual Rate Supervisor
Encore Las Vegas
Las Vegas, NV
12.2009 - 12.2019
- Assisted inexperienced guests in learning game rules and procedures to enable enjoyable playing experiences.
- Kept all games in compliance with casino and gaming standards.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
Education
Sports Management
West Virginia University
Morgantown, WVSkills
- Professionalism and ethics
- Game security measures
- Gaming regulations compliance
- Strong decision-making
- Employee scheduling
- Staff training and development
Timeline
Casino Dual Rate Pit Manager
Resorts World Las Vegas
06.2022 - Current
Casino Floor Supervisor
Resorts World Las Vegas
06.2021 - Current
Casino Dual Rate Supervisor
Encore Las Vegas
12.2009 - 12.2019
Casino Dealer
Encore Las Vegas
12.2008 - 06.2021
Sports Management
West Virginia University