Elizabeth Johnson
Snellville,GA
Summary
Dynamic professional with a proven track record at Concentrix, excelling in customer service excellence and complaint resolution. Adept at fostering relationships and enhancing satisfaction, I improved first-call resolution rates through effective problem-solving and quality assurance. Committed to delivering tailored solutions that meet client needs while maintaining high standards of service.
Overview
24
24
years of professional experience
Work History
Hair Stylist
Odessa's Corner
Snellville, Georgia
03.2026 - Current
- Created intricate braid styles for diverse clientele in high-traffic salon environment.
- Provided personalized consultations to understand client preferences and hair types.
- Arrived punctually for appointments and adhered to given schedules.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Assisted other stylists when needed by providing guidance or assistance with complex braid designs.
Customer Service Advisor /Licensed Life Insurance Agent
TTtec
Snellville, Georgia
08.2025 - 03.2026
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Educated clients on Medicare plans and benefits options.
- Assisted clients in completing Medicare enrollment applications.
Licensed Insurance Agent
Concentrix
Covington, GA
08.2024 - 07.2025
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Utilized CRM systems to manage client information and streamline communication efforts.
- Educated clients on risk management strategies and insurance benefits effectively.
- Maintained accurate records of client information including contact details and policy changes.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Infant Teacher
KC's Daycare Summer Camp
Covington , GA
06.2024 - 08.2024
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.
Paraprofessional
Newton County Schools
07.2023 - 07.2024
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Substitute Teacher
Newton County Schools
09.2022 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Homemaker
Johnson Family
08.2019 - 09.2022
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Maintained high standards of customer service by building relationships with clients.
Head Start Teacher
New Beginnings Child Care Center
08.2018 - 08.2019
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Collaborated with fellow educators to create an engaging, inclusive educational environment for all students.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
Customer Service Cashier
Captain D's Seafood
10.2017 - 04.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Homemaker
Johnson Family
09.2009 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Paraprofessional
Madison County Board Of Education
07.2006 - 07.2009
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Teacher's Assistant
Clarke County School District
Athens, GA
05.2002 - 05.2005
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
Education
GED -
Clarke Central High School
Athens GA05-2001
Skills
Customer service excellence
Complaint resolution
Relationship management
Quality assurance
Call center operations
Personal Information
Title: Dekonti
Accomplishments
Life ,Health & Accident Insurance Agent 5/2024
Timeline
Hair Stylist
Odessa's Corner
03.2026 - Current
Customer Service Advisor /Licensed Life Insurance Agent
TTtec
08.2025 - 03.2026
Licensed Insurance Agent
Concentrix
08.2024 - 07.2025
Infant Teacher
KC's Daycare Summer Camp
06.2024 - 08.2024
Paraprofessional
Newton County Schools
07.2023 - 07.2024
Substitute Teacher
Newton County Schools
09.2022 - 05.2023
Homemaker
Johnson Family
08.2019 - 09.2022
Head Start Teacher
New Beginnings Child Care Center
08.2018 - 08.2019
Customer Service Cashier
Captain D's Seafood
10.2017 - 04.2018
Homemaker
Johnson Family
09.2009 - 04.2017
Paraprofessional
Madison County Board Of Education
07.2006 - 07.2009
Teacher's Assistant
Clarke County School District
05.2002 - 05.2005
GED -
Clarke Central High School