Elizabeth Jones
Summary
I'm a hard working, diligent, responsible worker who gives my all in the work I do. I have demonstrated the ability to multitask across diverse roles, achieving high levels of accuracy and efficiency in fast-paced environments. I have good listening skills combined with attentiveness and a detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Geisinger
06.2023 - 09.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Customer Service Representative
Name Brand Liquidations
05.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Home Care Provider
Family Care Home Health Agency
06.2021 - 05.2022
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Restaurant Hostess
May's Family Restaurant
10.2021 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Cashier
Dalo's
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Southern Columbia High School
Catawissa, PA06.2017
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- Venipuncture Expertise
- Blood collection techniques
- Specimen labeling procedures
- Blood culture collection
- Capillary puncture
- Specimen Preparation
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Compassionate Caregiving
- Meal Preparation
- Housekeeping
- Greeting guests
- Strong multitasking
- Active Learning
- Patience and Empathy
- Customer Assistance
Line dancing
It is a fun, relaxing, friendly environment where you can learn new dances. The people there are very open and willing to help. You can also make new friends.
Timeline
Phlebotomist
Geisinger
06.2023 - 09.2024
Restaurant Hostess
May's Family Restaurant
10.2021 - 04.2022
Home Care Provider
Family Care Home Health Agency
06.2021 - 05.2022
Customer Service Representative
Name Brand Liquidations
05.2021 - 09.2022
Cashier
Dalo's
08.2020 - 02.2021
High School Diploma -
Southern Columbia High School