Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Jones

Myrtle Beach,SC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

Lee|Wrangler Clearance Center
Myrtle Beach, SC
01.2019 - Current
  • Provided exceptional customer service to ensure customer satisfaction while demonstrating excellent communication skills in resolving product and consumer complaints.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Seasonal Sales Associate

Banana Republic
Myrtle Beach, SC
10.2018 - 01.2019
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Service Supervisor

OshKosh B'gosh
Myrtle Beach, SC
01.2016 - 10.2018
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.

Education

High School Diploma -

Carolina Forest High School
Myrtle Beach, SC

Skills

  • MS office expert
  • Verbal and written communication
  • Adherence to high customer service standards
  • Team building and leadership
  • Cross-functional collaboration
  • Schedule management

Timeline

Customer Service Manager

Lee|Wrangler Clearance Center
01.2019 - Current

Seasonal Sales Associate

Banana Republic
10.2018 - 01.2019

Customer Service Supervisor

OshKosh B'gosh
01.2016 - 10.2018

High School Diploma -

Carolina Forest High School
Elizabeth Jones