Elizabeth J. Protzman
Columbiana,OH
Overview
18
18
years of professional experience
Work History
Cleaner
Brilliant Cleaning Service
01.2022 - Current
- Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored junior staff on effective cleaning techniques and equipment usage.
- Implemented efficient cleaning schedules, optimizing workflow to enhance productivity.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Registration Clerk
Salem Regional Medical Center
05.2014 - 12.2014
- Gathered, verified all patients information, including billing and insurance information.
- Scanned documents and obtained signed statements.
- Answered phones and handled patient inquiries during check-in.
- Registered and directed patients to appropriate departments.
- Maintained patient confidentiality.
Escrow Settlement Officer
LSI, Title Company
02.2010 - 06.2011
- Handled all communication with notaries, borrowers and lenders to facilitate all closing issues in a timely manner.
- Responsible for the coordination of all aspects involved with finalizing the loan closing process, which included preparing the HUD settlement statement within new government guidelines and any needed affidavits.
Disbursement Prep Specialist
Equifax Settlement Services
08.2009 - 02.2010
- Handled all communication for CitiMortgage, Suntrust, Bank of America, Capital One-Chevy Chase Bank, and several other Key account clients.
- Responsible for ensuring funds match across the board and were disbursed in a timely manner to borrowers’ accounts via wire, UPS or USPS.
- Resolved all issues within 24-48 hour time frame, keeping the client posted throughout the process.
- Kept management posted on all positive and negative activity.
HUD Prep Specialist/Senior Team Member
Equifax Settlement Services
05.2008 - 08.2009
- Promoted to Senior Team Member, responsible for training new associates on HUD Prep process on the ATM Vision platform.
- Prepared HUD settlement statements in adherence to RESPA guideline while maintaining an average completion metrics of 18 HUDs per day with No errors (standard 15 per day).
Skills
- Fast learner
- Self-motivated
- Level-headed under stressful situations
- Excellent work ethic
- Productive and energetic
- Team player
- Attention to detail
Timeline
Cleaner
Brilliant Cleaning Service
01.2022 - Current
Registration Clerk
Salem Regional Medical Center
05.2014 - 12.2014
Escrow Settlement Officer
LSI, Title Company
02.2010 - 06.2011
Disbursement Prep Specialist
Equifax Settlement Services
08.2009 - 02.2010
HUD Prep Specialist/Senior Team Member
Equifax Settlement Services
05.2008 - 08.2009