Elizabeth Katehos
Round Lake Park,IL
Summary
Dynamic Branch Manager with a proven track record at Imperial Service Systems, excelling in operations management and customer relationship building. Expert in coaching teams to enhance performance and drive sales growth. Recognized for implementing effective strategies that consistently exceed targets while fostering a collaborative and motivated work environment.
Overview
29
29
years of professional experience
Work History
Branch Manager/Sales
Imperial Service Systems
Illinois/ Wisconsin
09.2009 - 03.2025
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Managed staff performance through regular coaching, feedback, and training initiatives.
- Developed and implemented strategies to enhance customer satisfaction and service quality.
- Analyzed operational data to identify trends and improve process efficiencies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Inside Sales Representative
Technical Concepts
Mundelein, IL
05.1996 - 09.2009
- Cultivated strategic relationships with key clients to drive customer satisfaction and loyalty.
- Conducted product demonstrations and training sessions for potential customers, showcasing features and benefits.
- Collaborated with marketing team to create targeted campaigns that increased lead generation efforts.
- Utilized CRM systems to track sales activities and manage client interactions effectively.
- Mentored junior sales representatives, providing guidance on best practices and sales techniques.
- Led strategic initiatives aimed at expanding market presence within designated territories.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Tennyso High School
Hayward, CASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Staff management
Timeline
Branch Manager/Sales
Imperial Service Systems
09.2009 - 03.2025
Inside Sales Representative
Technical Concepts
05.1996 - 09.2009
High School Diploma -
Tennyso High School